Wahana tracking
How to track my Wahana package?
To track a Wahana package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About Wahana
Wahana (PT Wahana Prestasi Logistik) is an Indonesian courier service established in 1997 and based in Jakarta. The company operates domestic and international shipping services through over 53 branch offices and 3,500+ partner agent points across Indonesia. Wahana offers standard delivery, cash on delivery with a maximum value of Rp 2,500,000 per package, and optional insurance coverage for shipments.
How to contact Wahana?
If you are experiencing issues with the delivery process managed by Wahana, please do not hesitate to contact their customer support.
What are the Wahana rates and maximum dimensions accepted?
Wahana calculates shipping rates based on the destination, weight, and dimensions of the package. Rate quotes can be obtained through the shipping cost calculator on the company's official website by entering the origin, destination, weight, and parcel dimensions. Wahana is also listed on third-party rate comparison platforms in Indonesia, including Biteship, where users can view and compare its pricing alongside other domestic carriers. The carrier's rate data is accessible via API, with documented integration into WooCommerce shipping plugins that allow e-commerce merchants to surface Wahana rates directly within their checkout flows.
For domestic shipments, the maximum accepted weight per parcel is 50 kg. For international shipments, the weight ceiling drops to 30 kg per parcel. An optional insurance fee applies to domestic shipments for items with a declared value between Rp 100,000 and Rp 9,999,999. The sender pays an additional 0.5% of the item's declared value on top of the base shipping cost to activate this coverage. Items shipped without this optional insurance do not benefit from a compensatory mechanism in the event of loss or damage that falls within the scope of Wahana's stated liability.
- Maximum domestic weight: 50 kg per parcel
- Maximum international weight: 30 kg per parcel
- Optional insurance fee: 0.5% of declared value for items valued between Rp 100,000 and Rp 9,999,999 (domestic shipments only)
- COD maximum value: Rp 2,500,000 per package
- COD service fee: 2.5% on top of the standard shipping cost per package
- COD fund disbursement: Within 2 business days after successful delivery
What are the Wahana delivery options?
Wahana's primary delivery method is courier delivery to the recipient's address. For senders who prefer to hand packages over in person, shipments can be submitted at any of the carrier's 53 or more branch offices, or through the network of over 3,500 partner agent points distributed across Indonesia. The nearest agent location can be identified using the "Cari Agen", the Find Agent feature, within the Sahabat Wahana mobile application or via the agent search tool on the company's website. Agent offices operate Monday through Saturday, from 8:00 AM to 7:00 PM, and are closed on Sundays and national public holidays.
The Cash on Delivery service provides an additional delivery arrangement for e-commerce sellers. Under this option, the courier collects payment from the recipient at the point of delivery on behalf of the seller. The COD feature must be activated by the sender through the Sahabat Wahana mobile application before booking a shipment under this arrangement. Funds from successful COD deliveries are transferred to the seller within 2 business days. The service is available within the Java, Bali, and Sumatra regions, with a maximum transaction value of Rp 2,500,000 per package and a 2.5% service fee applied on top of the standard shipping cost.
For deliveries where no one is present to receive the package, Wahana follows the standard Indonesian domestic courier process. This typically involves a redelivery attempt or a notification directing the recipient to collect the parcel from the nearest Wahana agent or branch location. No specific information is available confirming time-slot selection options, parcel locker services, or alternative collection point arrangements as part of Wahana's standard delivery workflow.
- Home delivery: Standard courier delivery to the recipient's registered address
- Branch office drop-off: Packages can be submitted at any of 53 or more Wahana branch offices nationwide
- Agent drop-off: Packages can be submitted at over 3,500 partner agent points across Indonesia
- COD delivery: Courier collects payment from the recipient on the seller's behalf at the point of delivery, available in Java, Bali, and Sumatra for registered Sahabat Wahana users
What should I do if my Wahana parcel is lost or damaged?
PT Wahana Prestasi Logistik accepts claims for shipping problems within a maximum window of 14 calendar days from the estimated arrival date of the shipment at the recipient's address. Claims submitted outside this period are not accepted. When filing a claim, the sender must provide the relevant receipt, delivery document, or shipping document to verify the shipment. Customers contacting Wahana's support team are advised to have their name, phone number, and shipment tracking number ready before initiating contact, regardless of which channel they use.
Wahana's terms and conditions specify several important liability limitations. If loss or a change in the contents of a package occurs during transit but the outer packaging shows no visible damage, the company cannot be held responsible. Wahana is also not liable for damage, loss, or seizure caused by airport or customs authorities, even for insured shipments. Losses resulting from circumstances outside the company's operational control are similarly excluded from coverage. Senders whose packages are confiscated by authorities due to prohibited or restricted contents bear full responsibility, and Wahana will not refund the shipping fee in those cases.
For senders who have purchased optional insurance at the time of booking, compensation is available for verified losses or damage that fall within Wahana's liability scope. The insurance fee is 0.5% of the declared value of the item, applicable for items valued between Rp 100,000 and Rp 9,999,999. Items shipped without insurance do not benefit from this coverage, and the sender assumes the financial risk for any loss within that value range when the insurance option is declined at the time of booking.
- Claims window: 14 calendar days from the estimated arrival date at the recipient's address
- Required documentation: Shipping receipt, delivery document, or equivalent proof of shipment
- Optional insurance: 0.5% of declared value for items between Rp 100,000 and Rp 9,999,999, purchased at the time of booking
- Phone support: Wahana customer service is reachable at (021) 7341688 or +62 21 2927 8888
- In-person support: Claims can be initiated at any Wahana branch office or partner agent location
- Social media support: Direct messages to Wahana Express's official social media accounts are accepted
Does Wahana handle international shipments and customs formalities?
Wahana offers international shipping as an extension of its core domestic operations, though cross-border delivery is not the primary focus of the company's business. Estimated delivery times for international parcels are 15 to 20 days, reflecting the use of standard international freight channels. The maximum weight per international package is 30 kg per parcel. Wahana does not publish a specific list of covered international destinations in its public-facing materials, and the international offering is best understood as a supplementary service rather than a direct competitor to dedicated international express carriers.
For shipments transported by air, Wahana's terms and conditions reference two governing frameworks for prohibited items, with the first being Indonesian Ministerial Regulation No. PM 90 Year 2013, dated November 19, 2013, and the second being the regulations of IATA, the International Air Transport Association. Under these combined rules, dangerous goods in liquid, solid, or gas form that can endanger health, safety, or aviation security are excluded from shipment. Items containing pressurized gas and materials that are easily corrosive are also prohibited from air transport.
Beyond air-specific restrictions, Wahana maintains a list of items prohibited across both domestic and international shipments. Cash and financial instruments such as checks, securities, bonds, and vouchers are excluded. Official identification documents including passports, national identity cards, and original certificates and diplomas cannot be shipped. Live animals, live plants, perishable food, and parts from protected or rare animal species are also prohibited. If a sender ships a prohibited item that is subsequently seized by customs or other authorities, Wahana assumes no liability for the item and will not refund the shipping fee that was paid.
- International delivery time: Estimated 15 to 20 days
- Maximum international weight: 30 kg per parcel
- Governing air-transport regulations: Indonesian Ministerial Regulation No. PM 90 Year 2013 and IATA rules
- Prohibited for air transport: Dangerous goods in liquid, solid, or gas form; items containing pressurized gas; easily corrosive materials
- Prohibited for all shipments: Cash, checks, securities, bonds, vouchers, passports, national ID cards, and original official documents
- Prohibited for all shipments: Live animals, live plants, perishable food, and parts from rare or protected animal species
- Prohibited for all shipments: Paintings, ceramics, and items considered to have historical or cultural significance
- Sender liability: Full responsibility rests with the sender if prohibited items are seized by customs or authorities; no refund of shipping fees applies in these cases
Understanding tracking statuses
Wahana provides online tracking through its official website, where the tracking section is labeled "Cek Kiriman", meaning Check Shipment, in Indonesian. Users enter their tracking number into the search field and submit the query to retrieve the current shipment status. Tracking numbers follow an 8-character format combining letters and numbers, such as the example format 86L34XXX, with some numbers beginning with prefixes such as "000", "JJD01", "JJD00", or "JVGL". Tracking information typically becomes available within a few hours after the package has been scanned into Wahana's system at the accepting facility.
In addition to Wahana's own tracking tool, shipments can also be monitored through major third-party tracking aggregators including Biteship. These platforms retrieve Wahana tracking data directly, allowing recipients to check shipment progress without visiting the carrier's website. Status updates appear as the package moves through each stage of its journey, from initial registration at the accepting facility through to final delivery or return to sender.
| Status | Description |
|---|---|
| Manifest | The shipment data has been entered and the package has been registered into Wahana's system. This is typically an early status that appears before the parcel has been physically processed at a sorting facility, confirming the booking has been recorded. |
| Paket Sudah Diproses / Diterima | The package has been received by Wahana at the accepting office and is being processed for onward shipment. This status confirms the parcel has entered Wahana's physical handling circuit and is no longer solely a registered data entry. |
| Diterima di Fasilitas WAHANA [Kota/Hub] | The package has arrived at a Wahana facility or transit hub in a specific city, with the city or hub name included in the status. This status may appear multiple times as the parcel passes through intermediate sorting locations on its way to the destination city. |
| Pengiriman dari [Kota A] ke [Kota B] | The package is in transit between two named cities, for example from Jakarta to Bandung. This status indicates the parcel is physically moving between locations and has not yet arrived at the next processing facility. |
| Dalam Pengiriman oleh Kurir / Dalam proses pengantaran oleh kurir | The package has been assigned to a local delivery courier and is out for delivery. This status indicates the parcel is expected to arrive at the recipient's address on that same day. |
| Terima | The package has been delivered successfully and received at the destination address. This is the final status for a completed shipment and confirms the delivery process has concluded. |
| Retur | The package is being returned to the sender. This status appears when delivery has been unsuccessful after the applicable attempts, or when the recipient has refused the package, triggering a return process back to the origin address. |
Where can I find my Wahana tracking number?
The Wahana tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Wahana package moving in the package tracking history?
When your Wahana package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Wahana customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Wahana package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Wahana customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Wahana parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Wahana package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Wahana. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Wahana customer service for assistance.