Wepost tracking

What is Wepost?

WePost Sdn Bhd is a Malaysian private logistics company specializing in cross-border consolidation and courier services between China and Southeast Asia, primarily serving customers in Malaysia and Singapore. The company was founded in 2017 by Sky Choong and two co-founders, all with backgrounds in information technology, and positions itself in Chinese-language markets under the tagline "全民代运," meaning People's Forwarding Agent. Its core business proposition centers on consolidating goods purchased from major Chinese e-commerce platforms, including Taobao, Tmall, JD.com, Pinduoduo, Xiaohongshu, and Douyin, into a single Guangzhou warehouse before forwarding them to customers by air or sea freight.

The path to launch was deliberate and methodical. After incorporation in Malaysia in 2017, the founders spent approximately one year developing the platform and a further six months in testing before the official public launch on June 15, 2017. This extended pre-launch period reflects the technical complexity of building a cross-border logistics platform that integrates with the logistics networks of Chinese e-commerce platforms, Malaysian customs processes, and multiple last-mile delivery partners at the same time. The company established its initial forwarding operations from Kulai, Johor, a city in southern Peninsular Malaysia near the Singapore border, where its corporate headquarters remain today.

A notable structural shift came in May 2022 with the public launch of Sendy Express, a proprietary last-mile delivery brand operating under the subsidiary Sendy Sdn Bhd. This vertical integration gave WePost direct control over the domestic delivery experience within Peninsular Malaysia, supplementing existing partnerships with couriers such as LineClear, DHL, ABX Express, and RPX. On January 2, 2024, WePost reached a commercial milestone by becoming an official cross-border shipping partner for Pinduoduo, one of China's largest e-commerce platforms, allowing Malaysian and Singaporean shoppers to select WePost directly at checkout. On January 2, 2026, the company became a sub-branch of SkyNet one of Malaysia's longest-established courier networks, operating out of Senai, Johor.

• Founded: 2017, with the public launch announced on June 15, 2017
• Registration number: WePost Sdn Bhd 1389001-U; subsidiary Sendy Sdn Bhd 1411354-V (both registered in Malaysia)
• Headquarters: Kulai, Johor, Malaysia
• China warehouse: Baiyun District, Guangzhou, Guangdong Province, China
• Founder: Sky Choong, alongside two co-founders, all with information technology backgrounds
• Registered members: More than 200,000 accumulated members, with a premium WePostPro tier exceeding 1,000 subscribers
• Awards: Asia Pacific TOP Excellence Service Award in 2023 and 2024; Malaysia TOP Entrepreneur 2023; Consumer Protection Certification from the World Consumers' Protection Chamber of Commerce
• Key partnerships: Official Pinduoduo cross-border shipping partner since January 2024; SkyNet sub-branch in Senai, Johor since January 2026

WePost's position in the Malaysia-China logistics corridor is built around the consolidation model, which allows individual shoppers and small businesses to accumulate multiple Chinese e-commerce orders at the Guangzhou warehouse before combining them into a single outbound shipment. This approach reduces the per-kilogram shipping cost compared to forwarding each order individually, making it a practical option for frequent shoppers on platforms such as Taobao and Pinduoduo. The company's accumulated membership base of over 200,000 users reflects the scale of Chinese cross-border shopping demand within the Malaysian and Singaporean consumer market.

Which countries does Wepost deliver to?

WePost's geographic coverage is focused on two destination markets, Malaysia and Singapore. The operational backbone is the direct corridor between Guangzhou, China and Malaysian distribution hubs, with the Baiyun District warehouse in Guangzhou serving as the sole inbound consolidation point on the China side. All parcels from Chinese e-commerce sellers, whether dispatched via Taobao logistics, Pinduoduo couriers, or other Chinese domestic networks, are received at this warehouse before being consolidated and forwarded to the destination country.

Within Malaysia, WePost distinguishes between West Malaysia, also known as Peninsular Malaysia, and East Malaysia, comprising Sabah and Sarawak on the island of Borneo, as the two zones are served by different carrier partners and carry substantially different transit times. West Malaysia is the primary service area, with the widest selection of freight options and the shortest transit windows. East Malaysia is served by air freight via ABX Express and by sea freight, though sea routes to East Malaysia are considerably longer than those to the Peninsula. Sendy Express branches are present in Kulai in Johor, Subang Jaya in Selangor, Ayer Keroh in Melaka, Sungai Bakap in Penang, and Teluk Intan in Perak, with the network described as operating over 200 branches nationwide and a fleet of over 500 trucks.

• Origin country: China, with the sole consolidation warehouse located in the Baiyun District of Guangzhou, Guangdong Province
• West Malaysia (Peninsular): Full coverage across all states via Sendy Express, LineClear, and DHL, with air and sea freight available
• East Malaysia: Sabah and Sarawak served by air freight via ABX Express and by sea freight, with longer transit windows than Peninsular routes
• Singapore: Served by air freight via RPX and by sea freight, with Singapore's Goods and Services Tax applying to orders above SGD 400

For all international shipments, WePost manages the cross-border portion from the Guangzhou warehouse to the destination country. The final domestic delivery is then handled by the local last-mile carrier assigned to that route. A parcel destined for Kuala Lumpur will be handed over to Sendy Express or LineClear after customs clearance. A shipment to Singapore will be managed by RPX for final delivery. WePost does not currently operate a public-facing outbound forwarding service from Malaysia to other countries as a standard consumer product, making its cross-border coverage a one-directional inbound corridor from China into Southeast Asia.

What are the Wepost services and delivery times?

WePost organizes its services around the cross-border China-to-Malaysia and China-to-Singapore corridor, with air freight and sea freight as the two primary transport modes. Within each mode, goods are categorized as either normal goods or sensitive goods, with sensitive goods attracting higher rates and requiring a specialized customs clearance channel. Normal goods cover everyday items such as clothing, footwear, bags, furniture, books, and electronics without batteries. Sensitive goods include branded or potentially counterfeit items, jewelry, liquids, medications, batteries, electrical appliances containing batteries, and food and beverages for air shipments.

• Air freight, normal goods (West Malaysia): Three to five working days from the Guangzhou warehouse, with same-day dispatch for payments received before 5 PM
• Air freight, normal goods (East Malaysia): Five to seven working days via ABX Express, due to the additional domestic flight leg from Peninsular Malaysia
• Air freight, normal goods (Singapore): Three to four working days via RPX
• Sea freight, small package (West Malaysia): Fifteen to twenty working days for consolidated shipments sharing container space with other customers' parcels
• Sea freight, private/bulk (West Malaysia): Twenty-one to thirty working days for full dedicated space or FCL shipments
• Sea freight, small package (East Malaysia): Twenty-eight to thirty-five working days
• Sea freight, private/bulk (East Malaysia): Twenty-five to thirty-eight working days
• Sea freight (Singapore): Sixteen to eighteen working days
• Sendy Express domestic delivery (urban areas): One to two working days within Peninsular Malaysia
• Sendy Express domestic delivery (rural and outskirt areas): Two to three working days

Air freight is WePost's fastest cross-border service. Within air freight, a volumetric option is available for shipments where dimensional weight exceeds actual weight, and an express or speed delivery upgrade can be selected for time-sensitive orders. The sea freight small package option uses consolidated loading, where individual customer parcels share container space with other shipments, making it economical for heavy or bulky items where delivery speed is not a priority. The sea freight private bulk option, billed per cubic meter, is designed for businesses or individuals moving furniture, large appliances, or high-volume goods in a single dedicated consignment.

WePost also offers Taobao Direct Shipping, a specialized channel for purchases made on the Taobao platform that routes shipments through Sendy pickup points without the standard consolidation step at the Guangzhou warehouse. This service is priced per 100 grams with a minimum charge and does not support parcel consolidation. For customers who need to purchase from Chinese platforms without a Chinese payment method or account, WePost offers a buying agent service called WeShop and an Alipay Payment Service that routes payments through WePost's own Alipay account for customers who do not have a linked Chinese bank account.

Value-added services at the Guangzhou warehouse include bubble film wrapping for fragile items, reinforced wooden frame crating for high-value goods, warehouse photography with images available within one to two working days of arrival, and declaration assistance for customs documentation. Parcel consolidation, the process of accumulating multiple orders at the warehouse before dispatching them as a single shipment, is a core feature of the WePost model and is available across both air and sea freight channels. Goods stored at the warehouse are held free of charge for thirty days from arrival, after which a daily storage fee per parcel applies until the goods are dispatched or collected.

What are the Wepost rates and maximum dimensions accepted?

WePost calculates shipping charges using whichever is greater between actual weight and volumetric weight, also known as dimensional weight. Volumetric weight is calculated by multiplying height, width, and length in centimeters, then dividing by 6,000. This formula is standard across the international airfreight and sea freight industry and means that bulky but lightweight shipments will be billed based on the space they occupy rather than their physical mass. Customers packing large items with low density, such as lightweight furniture or padded packaging, should calculate both figures before estimating their shipping cost.

Air freight rates are structured in tiered weight brackets, where the per-unit rate decreases as the total shipment weight increases, rewarding larger consolidated orders with lower effective per-kilogram costs. Separate, higher rate tiers apply for sensitive goods, reflecting the additional handling and customs complexity involved. West Malaysia routes carry the most competitive pricing. East Malaysia and Singapore attract higher rates due to additional routing requirements and carrier partner costs. A surcharge applies to any parcel where a single dimension exceeds a defined maximum length threshold. For individual parcels heavier than 30 KG, WePost recommends using the tax-inclusive dedicated channel and requires customers to consult customer service before booking. The maximum consolidated air shipment weight is 60 KG per order.

• Weight calculation method: Actual weight or volumetric weight (height x width x length in cm divided by 6,000), whichever is greater
• Air freight pricing structure: Tiered brackets with decreasing per-kilogram rates as total weight increases; separate tiers for normal goods and sensitive goods
• Maximum individual parcel weight (air freight): Up to 30 KG via the standard channel; parcels over 30 KG require a dedicated tax-inclusive channel with customer service confirmation
• Maximum consolidated shipment weight (air freight): 60 KG per consolidated order
• Sea freight small package billing: Per kilogram with a minimum weight per shipment
• Sea freight private/bulk billing: Per 0.1 cubic meter increment, with rates stepping down as total volume increases; each 0.1 m³ unit has a maximum weight ceiling, and a per-kilogram surcharge applies for weight overages within each unit
• Sea freight private/bulk maximum: Up to 500 KG per cubic meter
• Free warehouse storage period: Thirty days from arrival at the Guangzhou warehouse for both air and sea goods, with daily fees charged after this period

For sea freight private bulk shipments, the per-0.1 m³ unit pricing model reflects the economies of scale in container shipping, with higher volumes attracting progressively lower rates per unit. Customers shipping furniture, large appliances, or significant quantities of goods will generally find the private bulk channel more cost-effective than accumulating many small package sea freight shipments. WePost does not publicly publish its full rate tables in a fixed permanent form, as air freight rates and sea freight rates are subject to periodic adjustment based on fuel surcharges, airline capacity, and carrier partner pricing changes.

What are the Wepost delivery options?

WePost's cross-border shipments are delivered to the customer's registered address as the default mode, using whichever last-mile carrier is assigned to the route. Depending on the destination and service tier selected, the final-mile carrier may be Sendy Express, WePost's own subsidiary, LineClear, DHL, ABX Express for East Malaysia, or RPX for Singapore. Home delivery is the primary model for most customers, with no publicly operating parcel locker network in place as of 2026, though WePost has stated parcel lockers as a planned future expansion alongside a broader rollout of Sendy pickup points beyond their current concentration in Selangor, Kuala Lumpur, Johor, and Melaka.

For customers in West Malaysia who prefer self-collection, WePost and Sendy operate a growing network of pickup points at Sendy Express branch locations. Customers choosing self-collection receive a discount on their shipping cost. Pickup point addresses must be GPS-verified through the WePost system and cannot be entered as free-text manual addresses. This self-collection option is available only for certain service tiers, specifically LineClear air freight and the economic sea freight channel, and is not available for East Malaysia or Singapore shipments. Sendy Express also offers a Night Delivery option for customers who cannot receive parcels during standard daytime hours, with delivery conducted between approximately 8 PM and 11 PM for a per-delivery surcharge.

• Home delivery (West Malaysia): Delivered to registered address via Sendy Express, LineClear, or DHL depending on service tier and destination zone
• Home delivery (East Malaysia): Delivered via ABX Express for air freight shipments
• Home delivery (Singapore): Delivered via RPX for air freight shipments
• Self-collection at Sendy pickup points: Available for West Malaysia only on LineClear air freight and economic sea freight tiers; requires GPS address verification through the WePost platform; a shipping cost discount applies
• Night Delivery via Sendy Express: Available for domestic Malaysian deliveries between approximately 8 PM and 11 PM; a per-delivery surcharge applies

For the international leg of cross-border shipments, WePost does not offer time-slot selection at the customer level. If a delivery attempt fails because the recipient is not present at the address, redelivery procedures are managed by whichever last-mile carrier is handling that shipment, according to that carrier's own policies. Signature requirements at the point of delivery depend on the individual partner carrier's standards rather than a WePost-specific mandate, meaning delivery confirmation processes may differ between Sendy Express, LineClear, ABX Express, and RPX.

What should I do if my Wepost parcel is lost or damaged?

WePost operates a tiered claims process that depends on where in the journey a loss or damage occurred. For parcels confirmed as lost within the Guangzhou warehouse, customers must report the loss within 48 hours of the incident with supporting documents, including weight information and a photo of the original shipping receipt. WePost conducts a five-working-day internal investigation. If the parcel is not recovered within that window, compensation is calculated against the declared item cost up to a defined baseline maximum. Without additional insurance, this baseline compensation is capped at a modest ceiling per parcel.

For parcels lost during international transit, which WePost typically identifies when a parcel shows no delivery update for three or more days after being recorded as arrived at the destination, customers must also report within 48 hours of identifying the problem. The investigation period for transit losses extends to fifteen working days. If the parcel is confirmed lost after this period, compensation is calculated as the lesser of the actual item cost or three times the shipping cost paid, subject to a per-claim maximum. Compensation payments are processed on Fridays and issued within three working days of a confirmed claim decision.

• Reporting window for warehouse loss: 48 hours from the confirmed loss event, with weight information and a shipping receipt photo required as supporting documents
• Reporting window for transit loss: 48 hours from identifying the issue, typically triggered when no delivery update appears for three or more days after recorded arrival at the destination
• Investigation period for warehouse loss: Five working days
• Investigation period for transit loss: Fifteen working days
• Compensation for transit loss (no insurance): The lesser of actual item cost or three times the shipping cost paid, subject to a per-claim maximum
• Delay refund scale: Partial refund at three working days overdue; increased refund at seven days; larger refund at fourteen days; full shipping cost refund at thirty days overdue
• Delay compensation exclusions: Customs inspections, airline or courier-side disruptions, weather events, natural disasters, and peak promotional periods such as 11.11 and Chinese New Year are explicitly excluded from delay compensation eligibility

WePost offers four insurance products that extend claim entitlements beyond the baseline. Parcel Insurance covers full parcel loss across multiple compensation tiers based on the premium level selected. Fragile Item Insurance covers 100% replacement for verified damage to specified fragile goods, including televisions, mobile phones, monitors, mirrors, ceramics, and glassware. Shipping Insurance covers return-to-China shipping for clothing and footwear within a defined window after delivery. A Free Transportation Insurance is included automatically with every parcel up to a base compensation ceiling. Subscribers to the WePostPro premium tier receive full compensation for any lost West Malaysia parcel on all orders without purchasing separate insurance products.

Does Wepost handle international shipments and customs formalities?

WePost's international operations are exclusively inbound into Malaysia and Singapore from China. The company does not publicly offer outbound forwarding from Malaysia to other countries as a standard consumer service, with the exception of return-to-China shipping available under the Clothing and Footwear Shipping Insurance product. For all inbound cross-border shipments, WePost handles customs clearance as part of the forwarding service. Customers declare the nature and category of their goods when submitting parcel information on the WePost platform, and WePost uses these declarations to determine the appropriate customs channel for each shipment.

Correct goods classification is the customer's responsibility. Misclassifying goods as normal when they are sensitive or prohibited results in the customer bearing all additional clearance costs, confiscation losses, and any applicable penalties, with WePost bearing no liability for consequent losses. For Singapore shipments, the country's 9% Goods and Services Tax applies to orders above SGD 400. Orders below this threshold are exempt from GST. Certain air freight options described as tax-included channels appear to bundle import duties into the shipping cost for eligible goods, though the range of goods qualifying for this arrangement is subject to WePost's current channel configuration.

• Shipping direction: Inbound to Malaysia and Singapore from China only; no standard outbound forwarding service from Malaysia to other countries
• Customs clearance: Handled by WePost as part of the forwarding service, based on customer-declared goods categories submitted on the WePost platform
• Singapore GST: 9% applies to orders above SGD 400; orders below this threshold are exempt
• Prohibited items (all channels): Weapons, live animals, currency, flammable products, high-pressure gas, alcohol, drugs and narcotics, tobacco and cigarettes, plants and seeds, drones, non-ferrous metals, precious metals, explosives, and ammunition
• Sensitive items (air freight): Branded or potentially counterfeit goods, jewelry, valuables, liquids, medications and supplements, batteries, electrical appliances containing batteries, food and beverages
• Sensitive items (sea freight): As per air freight, plus significant quantities of ceramics, toiletries, cosmetics, perfumes, chemicals, pesticides, and gaming devices
• Customer liability: Full financial responsibility for costs, confiscations, and penalties arising from incorrect goods declarations or attempts to ship prohibited items through sensitive or normal channels

Customers who attempt to ship prohibited items through the sensitive channel, or sensitive items through the normal goods channel, bear full financial responsibility for the consequences of customs interception or confiscation. WePost bears no liability in either case. The distinction between normal and sensitive goods categories is defined by WePost based on the nature of the goods and the customs risk profile of the relevant category, and customers are expected to consult WePost's published goods classification guidance before submitting a shipping order for items that may fall into a restricted category.

Understanding tracking statuses

When you track a WePost parcel through the member portal or mobile app, different statuses appear as the shipment moves from the Guangzhou warehouse through to the final delivery address. These statuses are also visible through third-party tracking platforms integrated with the WePost system, including Tracking.my, EasyParcel, OrderTracker, and others. The progression below covers the typical stages for a standard cross-border air or sea shipment, from initial warehouse intake through to confirmed delivery.