Willhaben tracking

What is Willhaben?

Willhaben is Austria's largest digital classifieds and marketplace platform, founded in 2006 as a joint venture between Styria Media Group, a prominent Austrian media company, and a partner that would later become part of Adevinta, the European classifieds group. Headquartered in Vienna, the platform operates exclusively within Austria and covers a broad range of categories including real estate, automotive listings, jobs, electronics, furniture, clothing, toys, and general consumer goods. Private individuals and businesses alike can post fixed-price listings and communicate with potential buyers directly through the platform's messaging system.

The history of willhaben tracks the growth of internet commerce in Austria closely. From its founding in 2006, the platform expanded steadily across categories and built a dominant local position that international competitors have found difficult to challenge. A significant product milestone came on July 1, 2013, when willhaben launched dedicated mobile applications for iOS and Android, opening the platform to a much broader audience of Austrian smartphone users. In July 2020, the company launched PayLivery, an integrated payment and shipping service that transformed willhaben from a pure classifieds board into a transactional marketplace where buyers and sellers can complete purchases entirely within the platform without meeting in person.

Ownership of willhaben changed considerably in 2025. For much of its history the platform was co-owned by Styria Media Group and Adevinta, which had become an independent publicly traded company following its spin-off from Schibsted in 2019. On March 3, 2025, Sprints Capital Management Limited and Styria Media Group announced an agreement to acquire willhaben from Adevinta. Under the resulting structure, Styria Media Group holds 50.0001% of shares and Sprints Capital Management holds 49.9999%, with the transaction closing in Q2 2025. Freshfields advised Adevinta on the legal side of the sale, while DORDA Attorneys-at-law advised Sprints on the acquisition.

• Founded: 2006, as a joint venture between Styria Media Group and a media partner that later became part of Adevinta
• Headquarters: Vienna, Austria
• Legal entity: willhaben internet service GmbH & Co KG
• Current ownership: Styria Media Group AG (50.0001%) and Sprints Capital Management Limited (49.9999%), effective Q2 2025
• Former co-owner: Adevinta AS, which divested its stake in Q1-Q2 2025
• Monthly active users: More than 4 million per month
• Active listings: More than 10 million across all categories at any given time
• Market ranking: Ranked 12th among all Austrian websites as of January 2026; second most visited e-commerce and shopping site in Austria as of late 2024
• PayLivery launched: July 2020, integrating payment escrow and shipping into the platform
• Mobile applications: iOS and Android, first launched July 1, 2013

Willhaben's position in the Austrian market is supported by the volume of its listings across all major categories. The real estate section contains more than 75,000 properties available for purchase or rental at any given time, the automotive category lists more than 115,000 vehicles including cars, motorcycles, and commercial vehicles, and the jobs section carries more than 5,000 active positions from employers across the country. These figures, combined with more than 88 million monthly visits at peak periods, reflect the degree to which willhaben has become embedded in the everyday commercial life of Austrian consumers. The platform has also been recognized consistently as one of Austria's top employers in Great Place to Work surveys for over a decade.

Which countries does Willhaben deliver to?

Willhaben's PayLivery shipping service operates exclusively within Austria. The platform does not support cross-border delivery to Germany, Switzerland or any other country through its own PayLivery infrastructure. Within Austria, PayLivery coverage extends to all regions of the country through the platform's carrier partners, Österreichische Post and DPD Austria, whose domestic parcel networks reach every part of Austrian territory from the westernmost regions of Vorarlberg and Tyrol to Burgenland and Vienna in the east.

The domestic character of willhaben's shipping offering reflects the platform's identity as a local Austrian marketplace. Its real estate listings span properties across all nine Austrian states, its automotive category includes vehicles from sellers throughout the entire country, and its general goods listings connect buyers and sellers in neighboring cities as well as distant regions. Both carrier partners maintain the delivery infrastructure necessary to reach this entire territory under standard domestic parcel service conditions.

• Domestic coverage: All regions and states of Austria, served through Österreichische Post and DPD Austria
• Western Austria: Vorarlberg, Tyrol, and Salzburg covered under standard PayLivery service
• Central Austria: Upper Austria, Lower Austria, and the capital Vienna covered under standard PayLivery service
• Southern and eastern Austria: Styria, Carinthia, and Burgenland covered under standard PayLivery service
• International shipping: Not supported through PayLivery; cross-border shipments must be arranged independently with third-party carriers outside the platform

For users who need to ship a willhaben purchase across a national border, the platform has pointed to third-party logistics providers such as Eurosender as an alternative solution. In those cases, the transaction falls entirely outside of PayLivery. Buyers and sellers must coordinate shipping arrangements, costs, customs documentation, and delivery on their own, as willhaben provides no integration with international carriers through its platform interface.

What are the Willhaben services and delivery times?

PayLivery is willhaben's primary transactional service, launched in July 2020 to allow buyers and sellers to complete purchases within the platform without meeting in person. The process begins when a seller activates PayLivery on a listing. A buyer submits a purchase request and pays by credit card or instant bank transfer, and the funds are held in escrow rather than released immediately to the seller. The seller then generates a shipping label within the willhaben platform and hands the package to the designated carrier, at which point the physical shipment begins and tracking becomes active.

The carrier partners integrated into PayLivery are Österreichische Post and DPD Austria. Both provide tracked domestic parcel delivery, and sellers can choose between available package size tiers when generating the shipping label within the platform. In some cases sellers may also select a preferred carrier. The tracking number provided to the buyer corresponds to the chosen carrier's tracking infrastructure, so progress can be followed through the respective carrier's tools or through third-party universal tracking platforms that support willhaben PayLivery shipments.

Beyond PayLivery, willhaben listings also support traditional arrangements outside the platform. Sellers can ship items independently using any carrier they choose, with payment handled separately between the parties. Buyers can also arrange to collect items in person from the seller's location. In-person pickup remains a common mode of transaction on willhaben, particularly for bulky or high-value goods such as furniture, appliances, and motor vehicles where shipping is neither practical nor economical.

• PayLivery: Integrated payment escrow and tracked shipping service for listings priced up to $999.99
• Carrier partners: Österreichische Post (Austrian Post) and DPD Austria
• Service tier: Premium tracked shipping, not an economy or untracked postal service
• Delivery time: 1 to 3 business days for standard domestic shipments within Austria
• Independent shipping: Available for any listing; seller and buyer arrange outside the platform
• In-person pickup: Available for any listing; no shipping required and no PayLivery activation needed

Delivery timelines for PayLivery shipments are determined by the carrier partners rather than by willhaben. Both Österreichische Post and DPD Austria typically deliver domestic parcels within 1 to 3 business days under their standard tracked service conditions. Because PayLivery uses premium tracked shipping rather than economy-tier delivery, parcels travel through the carrier's standard network and are not subject to the slower processing that sometimes applies to untracked or bulk-rate postal items.

What are the Willhaben rates and maximum dimensions accepted?

PayLivery structures its cost model so that the buyer rather than the seller bears the shipping and service fee. Sellers can activate PayLivery on their listings at no charge to themselves. The fee paid by the buyer is calculated as the greater of a minimum charge or a percentage of the item's price, consistent with how Österreichische Post and DPD Austria structure their domestic parcel pricing by package size tier. Sellers select the appropriate package size when generating the shipping label within the platform, and the fee presented to the buyer reflects that size selection at checkout.

The item price cap for PayLivery eligibility is $999.99. Listings priced above this threshold cannot use PayLivery and must be completed through other arrangements, either through shipping organized independently by the seller outside the platform, or through in-person pickup by the buyer. No publicly stated minimum price threshold applies beyond the item needing to be active and listed on the platform at the time of the transaction.

• Seller cost: No charge for activating PayLivery on a listing
• Buyer fee: The greater of a minimum fee or a percentage of the item price, paid at the time of checkout
• Maximum item price for PayLivery: $999.99; listings above this amount are not eligible for the service
• Package size tiers: Selected by the seller when generating the shipping label; tiers follow Österreichische Post and DPD Austria rate card structures
• Weight and dimension limits: Not independently published by willhaben; governed by the constraints of the selected carrier and package size tier at the time of shipment creation

Willhaben does not publish a standalone table of maximum weights or parcel dimensions specific to PayLivery. The applicable limits are set by the carrier partners, Österreichische Post and DPD Austria, whose domestic rate cards define the weight ceilings and dimension boundaries for each package size category. Sellers are expected to select the size tier that accurately matches the physical dimensions and weight of their item when initiating a PayLivery shipment through the platform.

What are the Willhaben delivery options?

Under PayLivery, packages are delivered to the buyer's home address by the selected carrier, either Österreichische Post or DPD Austria. Both carriers operate residential delivery networks across Austria and attempt delivery to the address provided by the buyer at the time of purchase. The buyer does not select the delivery carrier directly. The seller chooses from the available carrier options when generating the shipping label within the willhaben platform.

When a recipient is not present at the time of the delivery attempt, each carrier follows its own standard procedures. Österreichische Post may hold the parcel at a nearby post office or deposit it in a Post.at Paketbox for the recipient to collect at their convenience. DPD may attempt a redelivery on the following business day or redirect the parcel to a nearby DPD Pickup parcelshop. These fallback options are part of each carrier's own infrastructure and function independently of any willhaben-specific process.

• Home delivery: Standard residential delivery to the buyer's address by Österreichische Post or DPD Austria
• Österreichische Post fallback: Parcel held at a nearby post office or Paketbox if the recipient is not available at the time of delivery
• DPD fallback: Redelivery attempt or redirection to a DPD Pickup parcelshop if the recipient is absent
• In-person pickup: Available for any listing outside of PayLivery; buyer collects directly from the seller's location
• Willhaben-branded pickup points: None; parcel point infrastructure relies entirely on the existing networks of Österreichische Post and DPD Austria

For listings not using PayLivery, in-person pickup is a common and frequently chosen alternative. Many willhaben transactions involve goods that are too large or heavy to ship economically, such as furniture, kitchen appliances, bicycles, and other bulky household items. In those cases buyers typically arrange to visit the seller directly, which also gives them the opportunity to inspect the item before completing the transaction and handing over payment.

What should I do if my Willhaben parcel is lost or damaged?

PayLivery's buyer protection is built into the payment escrow mechanism at the core of the service. Because funds paid by the buyer are held and not released to the seller until delivery is confirmed, the system creates a structural safeguard against non-delivery. If a package does not arrive and the seller cannot produce proof of delivery through the carrier's tracking records, the escrowed payment is not released and the buyer can initiate a refund process. Claims for items that arrive damaged or that differ materially from the listing description are also handled through willhaben's PayLivery support process.

Customer support for willhaben is accessible through the platform's help center. Based on publicly available feedback, including user reviews on Trustpilot, response times can be slow, with some users reporting that email replies arrive after 15 to 20 business days. Common complaint categories in public reviews include disputed PayLivery transactions, account access difficulties, and concerns about fraudulent listings. This gap in support responsiveness has been a reputational weak point for the platform despite its dominant position in the Austrian market.

• Buyer protection: Payment held in escrow until delivery is confirmed; funds are not released to the seller if delivery cannot be evidenced
• Non-delivery claim: Initiated if the parcel does not arrive and the seller cannot produce carrier proof of delivery
• Damaged or misdescribed item: Handled through willhaben's PayLivery support process
• Support channel: Platform help center; willhaben also maintains a presence on Facebook, though this is used primarily for marketing rather than dispute resolution
• Response time: Reported at 15 to 20 business days for email support responses, based on public user reviews
• Carrier involvement: Österreichische Post and DPD Austria may be involved in cases of physically lost or damaged packages, as physical transport is operated by the carriers rather than willhaben directly

For cases where a package is lost during transit, the resolution process involves both willhaben's PayLivery team and the carrier responsible for the shipment, since Österreichische Post or DPD Austria physically handles the parcel once it leaves the sender. Willhaben has not published specific claim deadlines, required documentation lists, or compensation ceilings in publicly available documentation. Users encountering these situations are advised to contact willhaben support as promptly as possible and to retain all available records including order confirmation, tracking history, and any carrier-issued notifications.

Does Willhaben handle international shipments and customs formalities?

PayLivery is explicitly limited to domestic Austrian shipments. Willhaben does not provide international shipping labels, customs documentation, export handling, or any form of cross-border logistics through its own PayLivery service. The service applies only within Austrian borders, and buyers located outside Austria cannot use PayLivery to receive packages from willhaben sellers under any arrangement currently offered by the platform.

For buyers and sellers who need to complete a transaction involving a destination outside Austria, all logistics must be arranged independently and entirely outside of PayLivery. Both parties negotiate directly on the choice of carrier, the allocation of shipping costs, and the preparation of any required customs documentation. Willhaben has pointed to third-party providers such as Eurosender as one potential resource for users in this situation, though no formal integration between willhaben and any such provider exists within the platform itself.

• PayLivery scope: Domestic Austrian shipments only; no cross-border shipping supported through the platform
• EU cross-border shipments: Must be organized independently; shipments to other EU member states such as Germany do not generally require customs declarations
• Non-EU cross-border shipments: Must be organized independently; shipments to destinations such as Switzerland or the United Kingdom are subject to customs procedures and import duties set by those countries' authorities
• Third-party logistics: Willhaben has referenced providers such as Eurosender for users requiring international shipping solutions outside of PayLivery

Because Austria is a European Union member state, domestic shipments within Austria do not involve customs requirements of any kind. For independently organized cross-border shipments, the applicable rules depend entirely on the destination. Shipments to other EU member states such as Germany do not generally require customs declarations between private individuals. Shipments to non-EU destinations such as Switzerland or the United Kingdom are subject to customs procedures, import duties, and documentation requirements as defined by those countries' own regulations, all of which fall outside the scope of anything willhaben provides.

Understanding tracking statuses

Tracking for willhaben PayLivery shipments is handled by the carrier partners, Österreichische Post and DPD Austria, rather than through a proprietary willhaben tracking system. When a seller dispatches a package through PayLivery, the buyer receives a tracking number tied to the selected carrier's tracking infrastructure. Third-party universal tracking platforms such as OrderTracker support willhaben PayLivery packages by pulling data from these carrier feeds. The statuses that appear during tracking are defined by the underlying carrier and reflect the standard stages of domestic parcel delivery within Austria, from label creation through to final handover at the recipient's address.