XPO LTL tracking

What is XPO LTL?

XPO LTL is the less-than-truckload freight division and core operating identity of XPO, Inc., a publicly traded transportation company headquartered in Greenwich, Connecticut, United States. The carrier specializes in moving commercial freight shipments that are too large for standard parcel carriers but do not require a dedicated full truck trailer. Shippers pay only for the portion of the trailer their goods occupy, which makes LTL an economical option for businesses of all sizes moving freight that typically weighs between 150 and 10,0 kg. XPO serves approximately 43,000 shippers through its nationwide network.

The company's origins trace back to 1989, when it was founded in Michigan as Express-1 Expedited Solutions, a small niche logistics provider listed on the American Stock Exchange. The transformation into the carrier it is today began in 2011, when businessman Brad Jacobs acquired the company, invested approximately $150 million into the renamed XPO Logistics, and moved its stock listing to the New York Stock Exchange in June 2012. Between 2012 and 2015, XPO absorbed approximately 17 different companies in a rapid acquisition campaign. The most significant of these was the $3 billion purchase of Con-way Inc. in 2015, an established LTL carrier whose acquisition instantly pushed XPO into the second-largest position among North American LTL providers. In June 2016, XPO was included in the Fortune 500 list of the largest U.S. corporations by revenue.

By 2021, XPO Logistics had grown into a large organization spanning contract logistics, truck brokerage, freight forwarding, and LTL. The company then began separating itself into focused standalone businesses. In August 2021, XPO completed the spin-off of its contract logistics segment as GXO Logistics. In November 2022, it spun off its brokerage, managed transportation, last-mile logistics, and freight forwarding operations as RXO, Inc. XPO dropped "Logistics" from its name in December 2022 and became XPO, Inc., a pure-play LTL carrier. A further chapter in the company's history came in January 2024, when XPO finalized the acquisition of 28 former Yellow Corporation service centers for $870 million, adding approximately 2,900 doors to its network and increasing total door capacity by an estimated 10% to 15%.

• Founded: 1989, as Express-1 Expedited Solutions in Michigan; rebranded as XPO Logistics in 2011 under Brad Jacobs
• Headquarters: Greenwich, Connecticut, United States
• Parent company: XPO, Inc. (NYSE: XPO), a publicly traded corporation listed on the New York Stock Exchange
• Former names: Express-1 Expedited Solutions (before 2011); XPO Logistics (2011 to 2022)
• Spinoffs: GXO Logistics (August 2021) and RXO, Inc. (November 2022)
• Workforce: Approximately 38,000 employees across its network
• Service centers: Approximately 301 service centers with a combined total of around 18,500 doors
• U.S. ZIP code coverage: More than 99% of all U.S. ZIP codes
• Major 2024 acquisition: 28 Yellow Corporation service centers for $870 million, finalized January 2024, adding approximately 2,900 doors
• Market position: Second largest LTL carrier in North America by network size and revenue

XPO's standing in the North American freight market rests on network density and heavy investment in technology, including API and EDI integration platforms, digital customer portals, real-time tracking tools, and dynamic rate quoting systems. The company competes directly with Old Dominion Freight Line, FedEx Freight, Saia, Estes Express Lines, and ABF Freight. In recent years, XPO has reported a 35 percentage point improvement in on-time service performance year-over-year at one point, and a 70% increase in damage-free delivery rates, reflecting substantial operational changes following the company's transformation into a pure-play LTL carrier.

Which countries does XPO LTL deliver to?

XPO LTL's primary operational footprint is the continental United States, where its network of approximately 301 service centers covers more than 99% of all U.S. ZIP codes. The density of coverage is particularly high in the Eastern United States. Pennsylvania alone hosts 17 XPO service centers, and North Carolina has seven. XPO's largest service center by door count is located in Kernersville, North Carolina, with 333 doors in a 265,000-square-foot facility on 70 acres. The Carlisle, Pennsylvania service center is XPO's largest by acreage. In 2024, XPO added more than 2,300 tractors and more than 4,400 trailers to its fleet to support its expanded network following the Yellow Corporation acquisition.

Beyond the continental United States, XPO provides domestic offshore LTL service to Alaska, Hawaii, and Puerto Rico. The Hawaii service offers multiple weekly sailings to all six Hawaiian Islands, with final delivery guaranteed within 48 hours of the shipment's arrival at the destination island. These offshore routes emphasize guaranteed capacity and consistent departure schedules, making XPO one of the few LTL carriers with meaningful coverage of U.S. offshore territories. For island destinations further afield, XPO also serves more than 30 Caribbean and Bahamian locations through a door-to-port LTL solution with weekly ocean freight departures from Miami, where freight transitions from LTL to ocean shipping for the island leg.

For cross-border shipping, XPO maintains dedicated operations into both Canada and Mexico. The Canada service draws on more than 35 years of cross-border experience and a record of more than 10 million processed cross-border shipments. Nine border crossing locations are used for U.S.-Canada freight, with Customs Resource Center specialists monitoring cross-border shipments 24 hours a day and a 96% border clearance rate. XPO operates as a full LTL carrier in Canada through a dedicated Canadian business unit with coverage across Canadian provinces. For Mexico, XPO offers dedicated cross-border LTL freight solutions with bilingual customer support representatives and single invoice billing capabilities designed to reduce administrative complexity at the border.

• Continental United States: Full coverage of more than 99% of all U.S. ZIP codes through approximately 301 service centers coast to coast
• Alaska: Domestic offshore LTL service
• Hawaii: Multiple weekly sailings to all six Hawaiian Islands, with final delivery within 48 hours of arrival at the destination island
• Puerto Rico: Domestic offshore LTL service
• Caribbean and Bahamas: More than 30 locations served through a door-to-port LTL and ocean freight solution with weekly departures from Miami
• Canada: Full LTL service across Canadian provinces through a dedicated Canadian business unit, with 35+ years of cross-border experience and nine border crossing points
• Mexico: Dedicated cross-border LTL freight service with bilingual customs support and single invoice billing

What are the XPO LTL services and delivery times?

XPO's core offering is standard LTL freight transportation, which pools multiple shippers' freight together in the same trailer. Each shipper pays only for the portion of space their goods occupy, which distributes the cost of transportation across several customers while still maintaining published transit times. This model is designed for commercial freight typically weighing between 150 and 10,0 kg. Transit times for standard LTL service within the continental United States range from 1 to 5 business days, depending on origin-to-destination distance. Regional or adjacent-state lanes generally deliver in 1 to 2 business days, while coast-to-coast shipments may take 4 to 5 business days.

For shippers who need more certainty around delivery timing, XPO offers Guaranteed Delivery Service, which commits the freight to arrive within the specific posted transit days for a given lane. A more precise option within this category is Guaranteed by Noon, which commits delivery by 12:00 PM on the scheduled delivery date. This tier is used in retail replenishment and manufacturing supply chains where a morning delivery window is operationally critical. XPO also offers Must Arrive By Date, or MABD, service, created specifically for retail shippers who need to hit compliance windows at major retailers. MABD provides tiered delivery options ranging from basic transit time guarantees up to dedicated shipment monitoring for the most time-sensitive retail accounts.

For freight destined for locations far from XPO's service center network, the carrier offers Rapid Remote Service, which advertises transit times one day faster than standard published transit times for destinations located more than 80 km from a service center. Shippers with particularly fragile, high-value, or security-sensitive freight can select Exclusive Use Service, which provides a dedicated private trailer for a single shipper's goods, eliminating commingling with other freight during the entire transit. XPO also offers team driver service for shipments requiring continuous movement without mandatory rest stops, used for urgent long-haul shipments where even a standard overnight delay is unacceptable.

• Standard LTL: Freight pooled in shared trailers for commercial shipments from 150 to approximately 10,0 kg; transit times of 1 to 5 business days across the continental United States
• Guaranteed Delivery Service: Day-definite on-time guarantee against posted transit days, with priority handling and enhanced network visibility for the shipment
• Guaranteed by Noon: Delivery committed by 12:00 PM on the scheduled delivery date, for time-critical retail and manufacturing shipments
• Must Arrive By Date (MABD): Tiered service for retail shippers requiring compliance with specific retailer delivery windows, with options ranging from transit guarantees to dedicated monitoring
• Rapid Remote Service: Transit times one day faster than standard for destinations located more than 80 km from an XPO service center
• Exclusive Use Service: A dedicated private trailer for a single shipper's freight, designed for fragile, high-value, hazardous, or security-sensitive shipments
• Team Service: Two-driver service providing continuous transit without mandatory rest stops for urgent long-haul freight
• Domestic Offshore Service: Specialized LTL to Alaska, Hawaii, and Puerto Rico; Hawaii deliveries are guaranteed within 48 hours of arrival at the destination island
• Cross-Border LTL (Canada and Mexico): Dedicated freight services with customs support, 24-hour shipment monitoring for the Canada corridor, and bilingual representatives for Mexico
• Shopify and E-commerce Integration: A Shopify application allowing online merchants to generate accurate LTL freight quotes at the checkout stage of their store

What are the XPO LTL rates and maximum dimensions accepted?

XPO LTL rates are calculated using the standard methodology applied across the North American LTL industry. The most fundamental variable is freight class, which is assigned to every LTL shipment under the National Motor Freight Classification, or NMFC, system maintained by the National Motor Freight Traffic Association. Classes range from Class 50, applied to dense and easily handled freight, all the way to Class 500, applied to the least dense and most difficult-to-handle commodities. A shipment's class is determined by four characteristics, density, stowability, handling difficulty, and liability. Higher-class freight carries a higher per-hundredweight rate, which can substantially affect the total cost of a shipment.

Weight is the second primary rate variable. LTL rates are quoted per hundredweight, meaning the rate applies per 45.4 kg of freight. Heavier shipments generally attract lower per-hundredweight rates reflecting volume. Distance and lane also factor into pricing, with longer routes generating higher absolute costs. On top of the base freight rate, accessorial charges apply for specific services and conditions. Fuel surcharges are a standard line item on LTL invoices. Additional fees are applied for liftgate delivery, residential delivery, inside delivery, limited-access locations, and hazardous materials handling. For very large LTL shipments approaching truckload volumes, XPO applies a Volume LTL pricing tier, which is a separate rate structure for heavier shipments that still do not fill a complete trailer.

XPO maintains a publicly accessible LTL Services Tariff Library that documents the rules, classifications, and charges governing its shipments. Customers and freight brokers can reference this library for the official rate rules applicable to their shipments. Instant rate quotes can be obtained through XPO's online rate quote tool, through API or EDI integrations, or through third-party freight broker platforms. Quotes require origin and destination information, the assigned freight class, and the shipment weight. XPO does not publish a single fixed maximum weight or dimensional limit in its general marketing materials, as these thresholds are governed by the tariff and vary depending on the specific service type selected.

• Freight class system: All LTL shipments must be classified under the NMFC system, with classes from Class 50 to Class 500, based on density, stowability, handling difficulty, and liability
• Rate basis: Rates are quoted per hundredweight (per 45.4 kg of freight), with heavier shipments generally attracting lower per-hundredweight rates
• Typical freight weight range: 150 to approximately 10,000 to 15,0 kg for standard LTL; heavier shipments may qualify for Volume LTL (VLTL) pricing
• Accessorial fees: Liftgate delivery, residential delivery, inside delivery, limited-access locations, hazardous materials handling, and fuel surcharges are billed as additional line items
• Tariff library: XPO maintains a public tariff library with the complete rules, rate classifications, and charges applicable to its LTL services
• Rate quote access: Online rate quote tool, API integrations, EDI connections, and third-party freight broker platforms all provide access to instant pricing

What are the XPO LTL delivery options?

XPO LTL is a business-to-business freight carrier, and the great majority of its deliveries go to commercial locations equipped with loading docks. In a standard dock delivery, the driver backs the trailer up to the dock and the receiving location's staff are responsible for unloading the freight from the trailer. This is the baseline delivery method included in the standard LTL rate without additional charges. For commercial consignees with adequate dock infrastructure and staff, this model requires no special arrangement beyond normal scheduling coordination with the carrier.

For locations without a loading dock, XPO offers liftgate delivery as an accessorial service. A hydraulic liftgate mounted on the delivery truck lowers the freight from the trailer bed to ground level, enabling deliveries at small businesses, warehouses without dock equipment, and certain light industrial sites. Residential delivery is also available for consumer-facing shipments, though it carries an additional accessorial charge reflecting the added complexity of residential scheduling, limited access at many addresses, and the absence of commercial dock infrastructure. Both liftgate and residential delivery fees are added to the base freight invoice.

Consignees who prefer to collect freight themselves can request Hold at Terminal, which directs XPO to retain the shipment at the nearest service center until the consignee arranges collection. This is practical when a delivery address is inaccessible, when no one will be present to receive the freight, or when the consignee has their own transportation available. For businesses with controlled dock access, XPO offers delivery appointment scheduling, which is standard practice in retail and manufacturing environments. Through its API tools, XPO also provides a four-hour delivery window option, giving shippers and consignees a defined and predictable timeframe for when freight will arrive on the scheduled delivery day.

• Standard dock delivery: Freight delivered to commercial locations with loading docks; receiving staff at the destination are responsible for unloading from the trailer
• Liftgate delivery: A hydraulic liftgate lowers freight to ground level for locations without a loading dock; billed as an accessorial fee added to the base rate
• Residential delivery: Available for deliveries to residential addresses, with an additional accessorial charge
• Hold at Terminal: Freight held at an XPO service center for the consignee to collect in person, rather than being delivered to the final address
• Delivery appointment scheduling: A confirmed date and time window scheduled in advance with the consignee, standard for retail and manufacturing receiving operations
• Four-hour delivery window: Available through API tools, providing consignees with a defined window for freight arrival on the scheduled delivery day
• Proof of Delivery (POD): The consignee signs a delivery receipt upon accepting the freight; the signed POD serves as official delivery confirmation and is required documentation in any subsequent claims process

What should I do if my XPO LTL parcel is lost or damaged?

XPO provides a dedicated claims portal through its online account platform where shippers can initiate a freight claim directly. For parties without an account, XPO also maintains a direct claims entry point accessible through its help center. When a claim is submitted, XPO sends an acknowledgment and then provides email status updates as the claim moves through the review process. The claim must reference the shipment's PRO number, which is the primary identifier linking all supporting documentation to the specific shipment in question.

One timing rule that shippers must pay close attention to involves concealed damage, meaning damage discovered after the driver has departed and the delivery receipt was signed without exception. In these cases, the damage claim must be filed within 5 days of the delivery date. For visible damage observed at the time of delivery, best practice is to note the damage on the delivery receipt before the driver leaves. That notation creates a documented record of the condition of the freight at the precise moment of handoff, which significantly strengthens any subsequent claim and removes ambiguity about when the damage occurred.

For shippers who prefer a paper or fillable PDF workflow, XPO provides specific claim forms through its help center. Customer support for claims and general inquiries is available by phone at 1-800-755-2728 and at 1-844-742-5976. For high-volume accounts or shippers with complex needs, XPO's Premium Care tier, also known as Customer Care Plus, assigns a dedicated escalation specialist to the account, with response times within one hour during business hours. The standard care tier is a self-service model supported by online tools including API and EDI integrations along with local customer service access.

• Claims submission: Online through XPO's account portal; a direct claims entry point is also available for external parties through the help center
• Required documents: Vendor invoice for the product or repair costs, an inspection report, photos of the damaged shipment and its packaging, the Bill of Lading (BOL), the Proof of Delivery (POD), and any additional supporting documentation
• Reference number: All documents must reference the shipment's PRO number to link the claim to the correct shipment record
• Concealed damage deadline: Claims for damage discovered after delivery must be filed within 5 days of the delivery date
• Visible damage at delivery: Damage should be noted on the delivery receipt before the driver departs the location
• Claim forms: Fillable claim forms are available through XPO's help center for shippers preferring a paper-based workflow
• Phone support: 1-800-755-2728 for general inquiries and 1-844-742-5976 for general consumer inquiries
• Premium Care support: A dedicated escalation specialist with one-hour response times during business hours for high-volume or complex accounts

Does XPO LTL handle international shipments and customs formalities?

For cross-border shipments between the United States and Canada, XPO operates a dedicated Canadian business unit that provides full LTL service across Canadian provinces. The carrier draws on more than 35 years of cross-border experience in this corridor and has processed more than 10 million cross-border shipments. Nine border crossing locations are used for U.S.-Canada freight, and Customs Resource Center specialists monitor all cross-border shipments 24 hours a day, contributing to a reported 96% border clearance rate. Required documentation for U.S.-Canada shipments includes a Bill of Lading, a Commercial or Customs Invoice listing all commodities and their declared values, and a Certification of Origin under the USMCA agreement, which can be formatted as an informal certification directly on the Commercial Invoice. A licensed Customs Broker is required for all cross-border clearance into Canada.

For cross-border shipments between the United States and Mexico, XPO offers dedicated LTL freight service with bilingual Customs Resource Center representatives who assist with booking, shipment monitoring, and documentation. XPO offers single invoice capabilities for U.S.-Mexico cross-border shipments, which reduces the paperwork burden on shippers managing documentation for both sides of the border. Customs declaration of the goods' value is required for all shipments entering Mexico, and customs officials verify declared values and contents at the crossing. As with Canada, a licensed Customs Broker is required for Mexico border clearance, and XPO works with brokers to facilitate this process.

For Caribbean and Bahamian destinations, XPO offers a door-to-port solution covering more than 30 locations, with weekly ocean freight departures from Miami. Freight moves as LTL from the origin location to the Miami port, then transitions to ocean shipping for the final island leg. Duties and taxes on cross-border shipments into Canada and Mexico are typically the responsibility of the importer, meaning the consignee at destination, unless a prior arrangement between the shipper and carrier specifies otherwise. XPO's Customs Resource Center assists shippers in understanding their documentation obligations to help avoid border delays and unexpected charges.

• Canada: Full LTL service across Canadian provinces; 35+ years of cross-border experience; nine border crossing points; 96% border clearance rate; 24-hour customs monitoring by Customs Resource Center specialists
• Mexico: Dedicated cross-border LTL with bilingual customs support; single invoice billing; customs value declaration required; licensed Customs Broker required for clearance
• Caribbean and Bahamas: Door-to-port service to more than 30 locations; weekly ocean freight departures from Miami for the island portion of the journey
• Required documents for Canada: Bill of Lading, Commercial or Customs Invoice with declared commodity values, and USMCA Certification of Origin
• Required documents for Mexico: Commercial invoice with goods value declaration; a licensed Customs Broker is required at the border
• Duties and taxes: Generally the responsibility of the importer (consignee) for shipments entering Canada and Mexico, unless a prior arrangement is in place

Understanding tracking statuses

When tracking an XPO LTL shipment online, the primary identifier used is the PRO number, also called a Progressive Number. This is typically a 9-digit number to which a check digit calculated using the MOD 7 method is appended, making some formats appear as 10 digits. The PRO number is affixed to the freight as a scannable barcode sticker at the time of pickup or at the origin service center. Shippers and recipients can track a shipment by entering the PRO number through XPO's online tracking portal. Account holders have access to a shipment dashboard displaying all in-transit shipments, where clicking any row reveals the current status and detailed shipment information. XPO also supports tracking through API and EDI integrations and through third-party platforms .

XPO updates tracking information at each key stage of the shipment journey, including at pickup, at hub and service center scans, on arrival and departure from intermediate terminals, when the freight goes out for delivery, and at final delivery confirmation. The tracking interface includes a Shipment Status Definitions resource, accessible by clicking the current status, that provides XPO's official explanations for each status code encountered during the shipment lifecycle. The statuses below represent the most common states a shipment passes through from creation to final delivery.