Yandex tracking
How to track my Yandex package?
To track a Yandex package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About Yandex
Yandex is a Russian technology company based in Moscow that was established in 1997, operating multiple delivery services including on-demand courier dispatch, marketplace delivery, express grocery delivery through dark-store warehouses, and food delivery. The company serves Russia and CIS markets with delivery times ranging from 10-15 minutes for groceries to 1-2 days for marketplace orders across over 40,000 cities.
How to contact Yandex?
If you are experiencing issues with the delivery process managed by Yandex, please do not hesitate to contact their customer support.
What are the Yandex services and delivery times?
Yandex offers several distinct logistics and delivery services, each designed for a different use case. Yandex Delivery, available through the Yandex Go app, is the on-demand courier dispatch service for both individual and commercial users. It provides near-instant pickup, typically within approximately 15 minutes of booking, and same-day delivery within the same city, with an average intra-city delivery time of around 1 hour. The service is divided into three package classes based on size and weight, covering parcels from small envelopes up to cargo vehicles handling loads of up to 1,400 kg for furniture, building materials, and appliances.
Yandex Market Delivery handles intercity and national-scale parcel delivery for marketplace orders across Russia. Standard delivery time for domestic orders is one to two days across the bulk of the national network covering over 40,000 cities and towns. Buyers can choose between courier delivery to their address, self-collection at pickup points, or collection from automated parcel lockers known as postamaty. A Click Delivery option also allows buyers to trigger the dispatch of a parcel that has already arrived at a pickup point, with a courier arriving at the buyer's chosen address within 15 to 30 minutes of the request.
Yandex Lavka is the express grocery and convenience delivery service, operating from purpose-built dark-store micro-warehouses. Each dark store stocks approximately 2,000 to 2,500 items including groceries, ready meals, household goods, and Yandex-branded smart devices. Orders are assembled in two to three minutes using a proprietary warehouse navigation algorithm and delivered by bicycle couriers, with many dark stores operating around the clock. The standard quoted delivery time for Yandex Lavka is 10 to 15 minutes, placing it among the fastest consumer grocery delivery services available in the Russian market.
- Yandex Delivery intra-city: Average delivery time of approximately 1 hour; courier pickup within roughly 15 minutes of booking
- Yandex Market domestic orders: Standard delivery time of 1 to 2 days across over 40,000 cities and towns in Russia
- Yandex Lavka express grocery: Delivery in 10 to 15 minutes from dark-store micro-warehouses stocking 2,000 to 2,500 items; many locations operate 24 hours a day
- Yandex Eats food delivery: Restaurant meal delivery across Russia and CIS markets; expanded in March 2025 to include household electronics and appliances such as smartphones and laptops, excluding large-sized items
- Yandex Go Cargo: Large-item and moving services via cargo trucks booked through the Yandex Go app, suitable for furniture, heavy equipment, and building materials
- International shipments via Yandex Market: Delivery times of 3 to 45 days depending on origin country, carrier routing, customs processing duration, and destination region within Russia
Yandex Eats, operating under the name Yandex Eda in some markets, handles restaurant food delivery across Russia and has extended into Kazakhstan, Armenia, Uzbekistan, and Georgia. In March 2025, Yandex Eats broadened its service scope beyond food to include household electronics and appliances, though large-sized items remain excluded. Yandex Go Cargo provides a parallel service for high-volume and oversized loads, with three vehicle size tiers within the Cargo class covering total capacities from 300 to 1,400 kg, accessible directly from the Yandex Go app interface without the need for a separate account or platform.
What are the Yandex rates and maximum dimensions accepted?
Yandex Delivery, the intra-city on-demand courier service, uses dynamic pricing. The rate for each individual order is calculated at the time of booking based on package weight, delivery distance, and current traffic conditions. There is no published static rate card for this service, and all pricing is generated through the app or API when the delivery is initiated. This means the cost of two deliveries covering the same route and weight can differ depending on when they are placed, as real-time traffic conditions are factored into the calculation.
For Yandex Market intercity deliveries, a fixed-rate model applies instead. Pricing is determined by the destination city and the package's size and weight tier, and is not affected by the specific delivery distance within the national network. This creates predictable costs for marketplace sellers using the platform's fulfillment and logistics infrastructure, and buyers can review the applicable shipping cost before confirming a purchase. Yandex Lavka grocery delivery is offered free of charge or for a small fee depending on the order size and value, and shipping within Russia is included for domestic Yandex Market customers.
- Courier class: Maximum 10 kg, with maximum dimensions of 0.80 m x 0.50 m x 0.50 m
- Express class: Maximum 20 kg, with maximum dimensions of 1.00 m x 0.60 m x 0.50 m
- Cargo class: Three vehicle size tiers covering total capacities of 300 to 1,400 kg, suitable for furniture, appliances, and building materials
- Packaging requirement: All items must be packaged in an envelope, box, or bag; items that could damage a vehicle's interior are not accepted
- Yandex Market domestic shipping: Shipping within Russia is included for Russian customers; international users receive shipping cost discounts and promotions rather than universal free shipping
- Yandex Lavka delivery fee: Free or a small fee depending on order size and value
The three intra-city package classes for Yandex Delivery cover a wide range of shipment types. The Courier and Express classes handle standard parcels and small commercial shipments, while the Cargo class is designed for large-format loads requiring van or truck transport. For Cargo class bookings, the Yandex Go app presents the three vehicle size tiers and their corresponding capacity limits, and the user selects the appropriate vehicle based on the volume and weight of the load. Items that could damage the vehicle interior, such as objects with sharp protrusions or leaking materials, are excluded across all service classes.
What are the Yandex delivery options?
Recipients of Yandex Market orders can choose from three main collection modalities when placing an order. Home courier delivery sends a courier directly to the recipient's address. Self-collection at a Yandex Market pickup point allows the buyer to retrieve the parcel at a time that suits them. Automated parcel locker collection, known as postamaty, allows around-the-clock retrieval at one of the over 2,000 locker locations distributed across Russia, with all locker positions visible and navigable through Yandex Maps.
For Yandex Go Delivery shipments, both the sender and the recipient receive real-time tracking of the courier's GPS location within the Yandex Go app. The recipient also receives an automatic SMS with a tracking link so they can monitor arrival without needing the app installed. To prevent mis-delivery, the system uses confirmation codes at each key handoff stage. A code is sent to the sender at the time of pickup and must be entered by the courier to advance the order. At delivery, a separate code is sent to the recipient via SMS and must be entered by the courier to confirm the handoff. In return scenarios, a third code is sent to the sender to verify receipt of the returned items.
- Home courier delivery: Direct delivery to the recipient's address by a Yandex Market or Yandex Go courier
- Self-collection at pickup point: Buyer collects the parcel from one of over 2,000 Yandex Market pickup points across Russia
- Automated parcel locker (postamat): 24-hour self-service collection at automated locker terminals; locations navigable through Yandex Maps
- Click Delivery: Buyer triggers the dispatch of a parcel waiting at a pickup point; courier arrives at the chosen address within 15 to 30 minutes
- Real-time GPS tracking: Both sender and recipient can view the courier's live position through the Yandex Go app
- SMS tracking link: Recipient receives an automatic text message with a tracking link, allowing ing without the app
- Cancellation policy: Free cancellation is available provided the courier has not yet arrived for pickup; cancellation fees apply once a courier is en route or has arrived at the pickup address
The Click Delivery option is designed for situations where the buyer has not been at home to receive a delivery or prefers not to travel to a pickup point in person. Once the buyer activates the request, Yandex dispatches a courier from the pickup point directly to the buyer's chosen address, and the parcel arrives within 15 to 30 minutes. This on-demand retrieval model gives buyers a degree of flexibility after the initial delivery attempt, bridging the gap between the convenience of home delivery and the predictability of locker or pickup point collection.
What should I do if my Yandex parcel is lost or damaged?
Yandex Market provides customer support by phone at 8 (495) 414-30-00, with contact center hours of Monday through Friday, from 10:00 AM to 7:00 PM Moscow time. Online inquiries submitted through the platform's support portal are handled with a stated response time of no more than 12 hours. Yandex Market also maintains official accounts on Facebook and Twitter/X for customer communications, giving buyers additional channels through which to raise issues with orders.
For deliveries handled by Yandex Go Delivery, the return process follows a defined status flow. When a delivery cannot be completed because the recipient is unavailable or the delivery fails for another reason, the order enters a returning status and the courier is routed to the designated return address. A confirmation code is used at the return address to verify the handoff of the items back to the sender, and the system logs the return as complete once the code has been entered. This code-based verification at each stage creates an auditable record of where the parcel was at each point in the process.
- Customer support phone: 8 (495) 414-30-00
- Support hours: Monday through Friday, 10:00 AM to 7:00 PM Moscow time
- Online support portal: Inquiries submitted online receive a response within no more than 12 hours
- Social media support: Official accounts on Facebook and Twitter/X handle customer communications
- Return status flow for failed deliveries: The order progresses through returning, return_arrived, ready_for_return_confirmation, returned, and returned_finish stages
- Claims and compensation details: Specific deadlines and compensation amounts are governed by the Yandex Market seller and buyer terms of service
Specific claims deadlines, compensation amounts, and required documentation for lost or damaged items are not published in general-access sources. These details are governed by the Yandex Market seller and buyer terms of service, as well as applicable Russian consumer protection law. Buyers who believe a parcel has been lost or damaged should contact the Yandex Market support team through the phone line or online portal, providing the order number and a description of the issue to open a claim.
Does Yandex handle international shipments and customs formalities?
Yandex Market supports international shipping in both directions. Russian consumers can purchase from international sellers through the Bringly cross-border platform, which offers over 4 million international brand products. International sellers wishing to sell into Russia can do so through the Fulfillment by Seller cross-border model, under which the international merchant is responsible for packaging the goods and delivering them to a designated Yandex Market collection point. Once the goods are received, Yandex Market takes responsibility for customs clearance and final last-mile delivery to the Russian buyer.
This model shifts the operational burden of Russian customs handling away from the foreign seller. Rather than the seller having to independently navigate Russian import procedures, Yandex Market manages the customs formalities internally. This arrangement makes it more practical for foreign brands to access Russian consumers, particularly for smaller sellers who would otherwise face significant complexity in managing customs declarations and import duties without a local entity. International delivery timeframes through this model range from 3 to 45 days, reflecting the variation in origin country, carrier transit times, customs processing duration, and the destination region within Russia.
- Cross-border buying (inbound): Russian consumers can purchase over 4 million international products through the Bringly platform
- Cross-border selling (FBS model): International merchants package and drop off goods at Yandex Market collection points; Yandex Market handles customs clearance and last-mile delivery
- International delivery time: 3 to 45 days depending on origin country, carrier routing, customs processing, and destination region within Russia
- Partner carriers for international tracking: DHL and UPS; tracking can also be performed on those carriers' respective platforms using their carrier-specific tracking number formats
- Third-party tracking support: OrderTracker, all support Yandex Market shipments
- Customs responsibility: Yandex Market handles Russian customs clearance under the FBS cross-border model; specific duty structures and documentation requirements are governed by the applicable seller agreement and Russian customs law
For international orders that use DHL or UPS as partner carriers, buyers can track their shipment using the carrier-specific tracking number on those carriers' respective platforms, in addition to tracking within the Yandex Market app or website. Specific prohibited item lists, duty payment structures, and required documentation for Russian customs are governed by Yandex Market's seller agreement and Russian customs law and are not published in general-access sources. Sellers and buyers with questions about customs requirements for a specific product category should consult the Yandex Market seller documentation directly.
Understanding tracking statuses
When you track a Yandex Delivery order through the Yandex Go app or the Yandex Logistics API, a series of status codes indicate the progress of the dispatch at each stage of the process. These statuses cover the full lifecycle of a delivery order, from initial claim creation through active delivery, and through return or cancellation flows where applicable. The statuses below correspond to the official status definitions published in Yandex's developer documentation and apply to orders handled through the Yandex Delivery dispatch service.
| Status | Description |
|---|---|
| new | A new delivery claim has been created in the Yandex Delivery system. The order exists in the platform but has not yet been processed or estimated. This is the initial state immediately after a booking is submitted. |
| estimating | The system is calculating the required vehicle type and total delivery cost based on the route, package parameters, and current conditions. The claim remains in this status until the estimation is complete. |
| estimating_failed | The cost estimation could not be completed. This typically occurs when the route is invalid or the package parameters fall outside accepted limits. The sender must review and correct the order details before proceeding. |
| ready_for_approval | The claim has been estimated and is waiting for the user's confirmation before proceeding. The estimated cost and courier type are presented to the sender at this stage, who must actively confirm to advance the order. |
| accepted | The sender has confirmed and accepted the estimated claim. The order is now active and will proceed to courier search and assignment. |
| performer_lookup | The system has created the order and is actively searching for an available courier in the vicinity of the pickup address. The order remains in this status until a suitable courier is found. |
| performer_draft | The system is searching for a courier who meets specific requirements for the order, such as a particular vehicle type or load capacity. This status may appear for Cargo class bookings where vehicle type matching is required. |
| performer_found | A courier has been matched to the order and is traveling toward the sender's pickup location. Both the sender and recipient can track the courier's real-time GPS position in the Yandex Go app from this point onward. |
| performer_not_found | No available couriers were found for the order. The delivery cannot proceed and the sender is notified. The sender may try again or adjust the booking parameters such as timing or service class. |
| pickup_arrived | The courier has arrived at the sender's address and is waiting to collect the items. The sender should be prepared to hand over the package and provide the pickup confirmation code sent by the system. |
| ready_for_pickup_confirmation | The system is waiting for the sender to provide the confirmation code to verify that the items have been handed to the courier. This code is sent to the sender when the courier arrives at the pickup location. |
| pickuped | The items have been handed to the courier and pickup has been confirmed via the sender's code. The order is now in active transit toward the delivery address. |
| delivery_arrived | The courier has arrived at the recipient's delivery address. The recipient should be prepared to receive the package and provide the delivery confirmation code that will be sent via SMS. |
| ready_for_delivery_confirmation | The courier is ready to hand over the package. A confirmation code has been sent to the recipient via SMS, and the courier will enter this code into their app to finalize the delivery handoff. |
| pay_waiting | The order is on hold pending payment. The delivery will not proceed until the outstanding payment has been confirmed in the system. This status applies to orders where payment has not been settled before dispatch. |
| delivered | The recipient has confirmed receipt of the package via the delivery confirmation code. The delivery is complete from the courier's side and the handoff has been logged in the system. |
| delivered_finish | The order is fully completed. All recipients have received their items and all confirmation steps have been concluded. No further action is required and the order is closed. |
| returning | The courier is returning items to the sender because the recipient was unavailable or the delivery could not be completed for another reason. The order has entered the return flow and the courier is routed to the designated return address. |
| return_arrived | The courier has arrived at the designated return address with the undelivered items and is waiting for the sender to accept the return and provide the return confirmation code. |
| ready_for_return_confirmation | The system is waiting for the return confirmation code to complete the handoff. This code is provided to the sender to verify that the returned items have been received back at the origin address. |
| returned | The return handoff has been confirmed via code. The items have been returned to the sender and the return stage of the order is complete in the system. |
| returned_finish | The order is fully completed with a return outcome. All return steps have been concluded, the items are back with the sender, and the order is closed. |
| cancelled_by_taxi | The courier cancelled the order before collecting the items. This status indicates a cancellation initiated on the courier's side prior to any pickup taking place. |
| cancelled | The order was cancelled free of charge. No cancellation fee applies, meaning the cancellation occurred before a courier was committed to the order or before items were picked up. |
| cancelled_with_payment | The order was cancelled with a cancellation fee applied. Items have been returned to the sender. The fee applies because the courier had already been dispatched or had arrived for pickup before the cancellation was requested. |
| cancelled_with_items_on_hands | The order was cancelled with a fee, but the items cannot be returned because the courier does not have them. This is an exceptional status indicating that the cancellation occurred after pickup but the standard return flow cannot be completed. |
| failed | A critical system error occurred and further processing of the claim is not possible. This is a terminal error status. The sender should create a new delivery claim to attempt the shipment again. |
Where can I find my Yandex tracking number?
The Yandex tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my Yandex package moving in the package tracking history?
When your Yandex package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact Yandex customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my Yandex package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or Yandex customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the Yandex parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your Yandex package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by Yandex. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact Yandex customer service for assistance.