YDH tracking
How to track my YDH package?
To track a YDH package, make sure you have the tracking number provided by the sender or the retailer. This unique code gives you access to all the information related to your shipment.
Enter this number in the search field and confirm. The most recent tracking data will be displayed automatically.
A detailed timeline then traces your package's journey: current location, completed transit stages, and estimated delivery date. This information is updated at each new stage, allowing you to follow your shipment's progress in real time.
About YDH
YDH is a Chinese shipping carrier established in 2002 and headquartered in Shanghai. The company operates an international delivery network that transfers shipments to local carriers such as USPS, Royal Mail, Japan Post, and DHL for final delivery in destination countries.
How to contact YDH?
If you are experiencing issues with the delivery process managed by YDH, please do not hesitate to contact their customer support.
What are the YDH delivery options?
For international destinations, YDH transfers custody of shipments to established local carriers at the point of final delivery rather than operating its own delivery fleets abroad. The delivery options available to recipients, including choices around signature requirements, redelivery attempts, time-slot selection, and alternative collection points such as parcel lockers, are governed by the rules and service capabilities of the local carrier handling the final leg. YDH's own published documentation does not describe specific end-consumer reception options, as these are determined at the destination level by the local partner carrier rather than by YDH's own delivery policies.
Recipients in different countries will interact with different local carriers depending on which partner handles the handoff from YDH's international network. A recipient in the United States will follow the standard delivery procedures of USPS, FedEx, or UPS depending on which carrier received the parcel. A recipient in Japan will deal with Sagawa Express, Yamato Transport, or Japan Post. Understanding the delivery policies and redelivery options of the specific local carrier operating in the recipient's country is the practical way for end consumers to know what alternatives are available if a first delivery attempt is unsuccessful.
- Japan: Final delivery by Sagawa Express, Yamato Transport, or Japan Post
- United States: Final delivery by USPS, FedEx, or UPS
- United Kingdom: Final delivery by Royal Mail or Hermes
- Germany: Final delivery by DPD or DHL
- France: Final delivery by Colisprive
- Italy: Final delivery by Poste Italiane
- Canada: Final delivery by Canada Post
What should I do if my YDH parcel is lost or damaged?
If a shipment handled by YDH appears lost, significantly delayed, or arrives in a damaged state, the first step is to verify the current tracking status through YDH's official tracking interface or through a third-party tracking platform integrated with YDH's data, . If the tracking status shows an exception or has not updated for an extended period, contacting YDH's customer service team is the next step, as the team operates 24 hours a day, 7 days a week and can investigate within the network or coordinate with the last-mile carrier at the destination country.
YDH's publicly available documentation does not specify claims procedures, compensation limits, filing deadlines, or required documentation for lost or damaged shipments in its English-language materials. Customers are directed to engage the customer service team directly to initiate any investigation or claim. For shipments that have already been transferred to a local carrier such as Yamato in Japan or Royal Mail in the United Kingdom, resolution may involve that carrier's own claims procedures in addition to any review conducted by YDH. Business clients registered on YDH's order management platform can raise queries and track case progress through the online portal.
- Toll-free fixed-line hotline: 800-988-1378, available 24 hours a day, 7 days a week
- General mobile hotline: 400-888-1378
- Phone and WeChat: +86 21-52277600 and +86 21-52277688
- Support availability: 24 hours a day, 7 days a week across all contact channels
- Claims documentation: Specific requirements are not published publicly; direct contact with the customer service team is required to initiate a claim for a lost or damaged shipment
- Business clients: Registered users can raise queries and track case progress through YDH's online order management portal
Does YDH handle international shipments and customs formalities?
International customs clearance is a central part of YDH's operational model. The company was among the first Chinese private enterprises to obtain independent Japanese customs clearance qualifications, a distinction that underpinned its early leadership on the China-Japan route. In 2014, YDH secured an independent bonded warehouse qualification at Shanghai Pudong International Airport, giving it the ability to hold goods in a customs-bonded environment before export and accelerating the processing of outbound air freight shipments. The in-house customs declaration team is registered under four of China's designated cross-border e-commerce customs programs, covering 9610 for direct mail e-commerce, 9710 for B2B e-commerce export, 9810 for overseas warehouse export, and 1210 for bonded warehouse e-commerce.
Participation in all four customs programs allows YDH to route different trade flows through the most appropriate regulatory channel depending on the client's business model and the nature of the goods. For shipments destined for Amazon FBA warehouses in Europe, YDH handles import customs clearance as part of the head-haul service, delivering goods with proper import documentation already in order. B2B clients can also engage YDH's customs brokerage team for standalone import or export customs declaration services, covering both standard trade declarations and e-commerce-specific simplified regimes. The company prepares and submits customs documentation and works with destination country authorities through its overseas offices and local partner networks across key corridors.
For overland shipments to Europe, YDH holds TIR qualification for truck transport, enabling cross-border hauling with a single customs document across multiple countries. The China-Europe rail express service provides an alternative overland option that also benefits from coordinated customs handling at key border crossing points. Specific information about prohibited item categories, DDP or Delivered Duty Paid versus DDU or Delivered Duty Unpaid arrangements for end-consumer parcels, and the allocation of import duties and taxes between shipper and recipient is not published in YDH's publicly available English-language materials. Shippers dealing with new destination countries or restricted product categories should seek specific guidance from YDH's team before dispatching goods.
Understanding tracking statuses
When tracking a YDH shipment online, a sequence of status updates appears as the parcel moves through the network from origin to delivery. YDH uses an alphanumeric tracking number format with a minimum length of four characters, with observed formats including alphanumeric strings such as HZZADA0001234567, YDH-prefixed numbers, and numeric-only strings. The carrier code used on third-party tracking aggregator platforms is "ydhex." Shipments can be tracked through YDH's official tracking interface and are also integrated with a wide range of third-party platforms including kuaidi100, 51tracking, and others, allowing recipients to follow their shipment through whichever platform they prefer.
| Status | Description |
|---|---|
| Shipment information received / Order created | The merchant or sender has generated a shipping label and the order has been registered in the YDH system, but the physical parcel has not yet been collected or deposited at a YDH facility. This status confirms that preparation is underway but the shipment has not yet entered physical transit. |
| Picked up / Accepted | The parcel has been physically collected from the sender or dropped off at a YDH facility. It is now in YDH's custody and ready for initial processing and routing within the network. This status confirms the shipment has entered the postal and logistics circuit. |
| Arrived at / Departed from facility | The parcel has been checked into or dispatched from a YDH processing facility. This status may appear multiple times as the shipment moves through intermediate facilities during its routing across the Chinese domestic network toward the international gateway hub. |
| Sorted at sorting center | The parcel has been processed and routed at a YDH sorting hub. This status indicates that the parcel has been assigned its onward routing and is ready for the next stage of its journey toward export or final delivery. |
| Received at depot / In transit | The parcel is moving within YDH's transport network toward the next waypoint. This status may appear at various points during the domestic Chinese leg of the journey before the parcel reaches the international dispatch facility. |
| Arrived at hub | The parcel has reached a major YDH hub, typically the Shanghai international gateway, before being processed for international dispatch. This status in the tracking sequence generally precedes the export event. |
| Exported (left origin country) | The parcel has departed China and is en route to the destination country by air, sea, or rail depending on the service selected. Tracking updates may be less frequent during the international transit leg between departure and arrival at destination. |
| Arrived in destination country | The parcel has physically arrived in the destination nation. It is now awaiting import customs inspection and processing before being released into the local distribution network for final delivery. |
| Customs clearance | The parcel is undergoing import customs examination at the destination country. The duration of this stage varies depending on the destination's customs workload, the nature of the goods, and whether all required documentation submitted with the shipment is in order. |
| Last-mile handoff to local carrier | Custody of the parcel has been transferred to the destination country's local delivery carrier, such as Yamato or Japan Post in Japan, Royal Mail in the United Kingdom, or USPS in the United States. Tracking may continue under the local carrier's own tracking reference from this point onward. |
| Delayed to next working day | An exception status indicating that the parcel could not be delivered as scheduled and a new delivery attempt will be made on the following working day. This status is typically generated by the last-mile carrier operating in the destination country. |
| Out for delivery | The parcel has been loaded onto a delivery vehicle and will be delivered to the recipient address that day. No action is required from the recipient unless specific delivery instructions were arranged with the local carrier in advance. |
| Delivered | The parcel has been successfully delivered to the recipient address, with a delivery timestamp recorded in the system. If the recipient has not received the parcel despite this status appearing, the local last-mile carrier should be contacted as the first point of inquiry. |
| Exception / Issue affecting delivery | A general exception status indicating a problem that requires investigation or action. This could relate to an address issue, a failed delivery attempt, a customs hold, or another type of irregularity in the delivery process. Contacting YDH's customer service team is recommended when this status appears. |
Where can I find my YDH tracking number?
The YDH tracking number is automatically sent when your package is shipped. As the recipient, you receive it by email, SMS, or directly on the order confirmation page of the retailer's website.
If you cannot find it in your notifications, log in to your customer account on the website where you placed your order. The tracking number can be found in your order history or in the section dedicated to ongoing deliveries.
Once you have this number, enter it in the search field to check your delivery progress and estimated arrival date.
Why isn't my YDH package moving in the package tracking history?
When your YDH package tracking hasn't updated for several days, several factors may explain this delay: customs formalities for international shipments, logistical incidents, or simply a delay in updating the information.
Before taking any action, verify that the delivery address provided during the order is correct. An error or incomplete information can slow down the shipping process. If the delay persists beyond the announced timeframe, contact YDH customer service or the sender with your tracking number on hand. They will be able to precisely locate your package and, if necessary, open an investigation to determine the cause of the delay.
When I track my YDH package, why does it show as "returned"?
A "returned" status means that the package has been sent back to the sender. Several situations can explain this return:
The delivery driver was unable to identify the recipient due to an incorrect, illegible, or incomplete address missing essential information (apartment number, access code, etc.).
After several unsuccessful attempts and in the absence of collection within the allotted time, the package is automatically returned to its origin point.
The recipient did not collect the package from the post office or pickup point within the holding period, usually 15 days.
For international shipments, missing or incomplete documents or an incorrect value declaration can result in customs clearance refusal and the return of the package.
If your package shows this status, contact the sender or YDH customer service to find out the exact reason for the return and agree on a solution: a new shipment or refund according to the seller's terms.
Why does the YDH parcel tracking timeline indicate that my order cannot be found?
If no information appears when tracking your YDH package, several causes are possible:
Make sure that the number entered matches exactly the one provided by the sender. A single character error prevents the package from being identified.
Tracking information is only available once the package has been picked up by YDH. A delay of 24 to 48 hours may occur between the notification being sent and the first status update.
Temporary malfunctions can sometimes affect the online tracking system. In this case, try again later or contact YDH customer service for assistance.