Zajil Express Company tracking

What is Zajil Express Company?

Zajil Express Company, officially registered as Zajil Express Trading Company, L.L.C., and known in Arabic as زاجل إكسبريس, is one of Saudi Arabia's most prominent privately owned courier and logistics operators. Founded in 1999 in Unaizah, a city in the Qassim Region of central Saudi Arabia, the company began as the first privately operated courier service in the Kingdom, entering a market that had until then been served almost exclusively by state postal infrastructure. Over the following two decades, Zajil grew from a two-location store-to-store parcel service into a full-spectrum logistics operator covering domestic distribution, last-mile delivery, freight forwarding, third-party fulfillment, and e-commerce platform integration.

In 2009, a significant ownership change took place when Kadi Group Holding, a Closed Joint Stock Company, acquired Zajil Express. Under the direction of Yasser Al-Kadi as Managing Director, the company entered a phase of structured expansion. In 2010, Kadi Group also acquired HAT International, known as HATEX, a B2B corporate logistics operator running 11 branches across Saudi Arabia and one in Dubai. By 2015, Zajil had grown to 50 locations and became the first privately owned company in the Kingdom to obtain an official license for postal delivery services, a regulatory milestone that opened access to market segments previously unavailable to private carriers.

That same year, Zajil formally absorbed HATEX into its operations, bringing line hauling, heavy cargo transport, temperature-controlled delivery, and dedicated B2B corporate services under the Zajil brand. By 2018 the network had reached 80 outlets, the company launched B2C last-mile door-to-door delivery, and it won the KSA Express Service Provider of the Year Award in the private sector. In 2020, Zajil launched formal international operations, establishing corridors from China, the UAE, Bahrain, Kuwait, and the United States, and was ranked the best performer in the international cargo category among Saudi carriers with only 19 complaints per 100,000 shipments. A fleet partnership with Samara, a subsidiary of Alturki Holding, was also signed to expand the delivery vehicle fleet which now includes over 396 courier vans.

• Founded: 1999 in Unaizah, Qassim Region, Saudi Arabia, as the first privately operated courier company in the Kingdom
• Headquarters: King Salman bin Abdulaziz Road, Al Narjis district, Riyadh 13327, Saudi Arabia
• Parent company: Kadi Group Holding (Closed Joint Stock Company), which acquired Zajil in 2009
• License number: LIC #040211002300
• Network membership: AerOceaNetwork (AON), a global freight forwarder network active since 2002, with Zajil's member office based in Dammam
• Fleet: Over 396 courier vans, with additional capacity through the Samara fleet partnership
• Branch network: More than 120 locations across all administrative regions of Saudi Arabia
• Award: KSA Express Service Provider of the Year, private sector, 2018
• Quality metric: Ranked best in the international cargo category among Saudi carriers in 2020, with only 19 complaints per 100,000 shipments

Zajil's position in the Saudi logistics market rests on a combination of wide national branch coverage, competitive domestic pricing, and direct integration with major e-commerce platforms. The company competes with both domestic carriers such as Saudi Post/SPL, SMSA Express, and Naqel Express, and international operators including DHL, Aramex, FedEx, and UPS. Its focus on small and medium-sized e-commerce merchants, combined with purpose-built API tools and platform connectors, has allowed it to establish a distinct commercial identity in a market otherwise dominated by larger generalist carriers.

Which countries does Zajil Express Company deliver to?

Within Saudi Arabia, Zajil operates a branch network that spans all major administrative regions of the Kingdom. The Central Region, covering Riyadh and surrounding areas, is served by more than 30 branches. The Western Region, which includes Jeddah, Makkah, Madinah, Taif, and Yanbu, is the largest zone by branch count with more than 35 locations. The Southern Region has more than 15 branches serving Abha, Khamis Mushait, Jizan, and Al Baha, while the Northern Region covers Tabuk, Hail, Arar, and Al Qurayyat with more than 10 locations. The Eastern Region, serving Dammam, Khobar, Al Hofuf, and Al Jubail, operates around nine branches. Most locations follow a split-shift schedule, operating from 09:00 to 12:00 and from 16:00 to 21:00 in line with local business customs.

Beyond Saudi Arabia, Zajil maintains direct operational offices in four countries. Its presence in Dubai, UAE, and in Manama, Bahrain, supports both outbound freight forwarding and inbound shipment processing into the Saudi network. Direct operations are also active in Kuwait and in the United States, while an office in China handles the substantial volume of imports from Chinese suppliers. These five countries represent the primary international origination lanes for goods flowing into the Saudi market through Zajil's own infrastructure.

• Central Region: More than 30 branches serving Riyadh and surrounding areas
• Western Region: More than 35 branches serving Jeddah, Makkah, Madinah, Taif, and Yanbu
• Southern Region: More than 15 branches serving Abha, Khamis Mushait, Jizan, and Al Baha
• Northern Region: More than 10 branches serving Tabuk, Hail, Arar, and Al Qurayyat
• Eastern Region: Around 9 branches serving Dammam, Khobar, Al Hofuf, and Al Jubail
• Qassim Region: Around 5 branches in Buraida and other Qassim cities
• Direct international offices: United Arab Emirates (Dubai), Bahrain (Manama), Kuwait, China, and the United States
• Global freight network: More than 80 countries across six continents via the AerOceaNetwork partnership

Zajil's broader international reach is tied to its membership in AerOceaNetwork, a freight forwarder network established in 2002 that covers more than 80 countries across six continents. Through this network and its partner relationships, the company claims service availability to more than 200 countries, with some commercial sources citing as many as 279 international destinations reachable through its combined direct and partner network. Zajil's AON member office is based in Dammam and acts as the primary coordination point for international freight handled through the network.

What are the Zajil Express Company services and delivery times?

Zajil offers a range of logistics services that have accumulated over time since the company's founding. The original store-to-store domestic distribution service remains active, allowing customers to send parcels between any two branches in the national network. Last-mile B2C delivery, introduced in 2018, extended this to door-to-door consumer shipments and enabled Zajil to compete directly for e-commerce fulfillment contracts. Dedicated B2B corporate delivery routes serve business clients with regular, high-volume needs, while the line hauling and heavy cargo transport capabilities, brought in through the HATEX acquisition, connect regional distribution hubs across the country.

The freight forwarding service handles bulk shipments via air, sea, and overland transport, with customs clearance expertise included as part of the offering. Heavy shipping accommodates consignments up to 25 tonnes with advance booking and is aimed at industrial and commercial clients. Temperature-controlled delivery is available for pharmaceuticals, perishables, and medical supplies. A cash on delivery service allows couriers to collect payment from recipients at the point of handover and remit funds to the seller minus applicable fees. The Super Express option on the Dammam-Riyadh-Jeddah corridor guarantees next-morning delivery before 09:00, serving the three largest Saudi cities with accelerated transit.

• E-commerce integrations: Native connections to Shopify, WooCommerce, Magento, BigCommerce, Amazon, eBay, and AliExpress for automated order fulfillment
• Third-party fulfillment (3PL): Warehousing, pick-and-pack, bundle assembly, and inventory management from fulfillment centers in Saudi Arabia, Bahrain, and the UAE
• Super Express: Guaranteed next-morning delivery before 09:00 on the Dammam-Riyadh-Jeddah corridor
• Standard domestic delivery: 1 business day within Riyadh, around 24 hours for destinations within 500 km, 48 hours for 500 to 1,000 km, and 72 hours for destinations beyond 1,000 km
• International delivery: 3 to 5 business days to the UAE, 7 to 10 business days to the United States, and a general range of 5 to 10 business days for other international destinations
• Heavy shipping: Consignments up to 25 tonnes, subject to advance booking
• Temperature-controlled delivery: Chilled goods transport for pharmaceuticals, perishables, and medical supplies
• Cash on delivery (COD): Payment collected from recipient at delivery and remitted to the seller minus applicable fees
• Returns management: Reverse logistics handling for e-commerce merchants managing customer returns
• Out-of-delivery-area service: Extended coverage to remote or rural locations outside standard delivery zones

Estimated Delivery Dates are generated automatically at shipment creation through the API system, giving both merchants and recipients a predictive delivery window from the moment a shipment is registered. The mobile application delivers these estimates alongside real-time status updates via SMS and in-app notifications. For merchants using API integration, webhook-based event notifications push automatic status updates to merchant systems without requiring those systems to poll the carrier for new information, making the tracking experience entirely automated for high-volume operators.

What are the Zajil Express Company rates and maximum dimensions accepted?

Zajil does not publish a fixed public rate card. Shipping costs are calculated based on a combination of actual shipment weight, package dimensions expressed as volumetric weight, delivery distance, and the service tier selected. A parcel of the same physical dimensions may therefore carry different charges depending on the destination and the level of service required. A shipping cost calculator is available on the official website and within the mobile application, allowing customers and merchants to obtain cost estimates without creating an account or contacting an agent.

For heavy freight, the company accommodates consignments up to 25 tonnes, establishing the upper boundary of its commercial cargo product. This service requires advance booking and is positioned for industrial and commercial shippers rather than individual consumers. Corporate clients and e-commerce merchants with significant shipment volumes negotiate pricing directly with the sales and API integration teams and operate under separate pricing arrangements from retail walk-in customers. No flat-rate box program was identified in available sources, and no published dimensional weight divisor was found in the research material.

• Pricing factors: Actual weight, volumetric weight, delivery distance, and selected service tier
• Maximum cargo weight: Up to 25 tonnes for heavy freight shipments, subject to advance booking
• Cash on delivery fees: Deducted from collected funds before remittance to the seller
• Rate calculator: Available on the official website and mobile application for estimate queries without account creation
• Corporate pricing: Negotiated directly with Zajil's commercial team for high-volume business and e-commerce accounts

What are the Zajil Express Company delivery options?

Zajil's primary delivery model for consumer shipments is door-to-door, with the courier delivering directly to the recipient's stated address. This B2C last-mile service was introduced in 2018 and has become the standard model for e-commerce orders flowing through the platform. For customers who prefer in-person handling, the branch network of more than 120 locations across Saudi Arabia also operates as a drop-off and pickup network, continuing the store-to-store model that the company ran from its founding in 1999.

The mobile application extends the standard delivery experience with several tools for both senders and recipients. Senders can schedule courier pickup collections using Google Maps integration directly within the app. Recipients receive real-time SMS and in-app notifications that include the Estimated Delivery Date, and proof of delivery information becomes accessible through the app once a shipment is completed. For merchant-integrated accounts using the API, Non-Delivery Report handling and proof of delivery collection are standard workflow components, allowing merchants to track delivery outcomes and respond to failed delivery attempts without manual follow-up with the carrier.

• Door-to-door B2C delivery: Standard model for consumer and e-commerce shipments, with the courier delivering directly to the recipient's address
• Store-to-store: Parcel deposited at any Zajil branch for collection at a destination branch anywhere in the national network
• Branch drop-off and pickup: More than 120 branches across Saudi Arabia available for in-person parcel submission and collection
• Mobile app notifications: Real-time SMS and in-app updates including Estimated Delivery Date and proof of delivery
• Pickup scheduling: Google Maps-integrated collection booking available within the mobile application
• NDR management: Non-delivery events automatically tracked and communicated via API webhooks for integrated merchant accounts

What should I do if my Zajil Express Company parcel is lost or damaged?

Customers needing to report a lost, damaged, or delayed shipment can reach Zajil through several contact channels. Phone support is available via the Saudi toll-free number 800 100 0177 and a secondary number 920000177. Customers calling from the UAE can use the dedicated line at 600 531 111. Customer service operates Sunday through Thursday and on Saturday from 08:30 to 17:30, following Saudi business hours. Live chat is available on the official website during these hours, and a dedicated customer service portal accepts online inquiries and claim submissions throughout operating hours.

The mobile application also functions as a self-service support channel, allowing customers to submit claims and feedback directly without needing to call a support line or visit a branch. This is particularly useful for recipients who need to log a claim outside of standard customer service hours. For merchants integrated via the API, non-delivery reports are automatically generated and pushed through webhook notifications, giving the merchant's system an immediate record of any failed delivery attempt and removing the need for manual contact with the carrier's support team.

• Customer service portal: Online claim and inquiry submission available through Zajil's dedicated support portal
• Saudi toll-free number: 800 100 0177, with a secondary number 920000177 also available
• UAE support number: 600 531 111 for customers contacting from the Emirates
• Operating hours: Sunday through Thursday and Saturday, 08:30 to 17:30
• Live chat: Available on the official website during customer service hours
• Mobile app: Claims and feedback can be submitted directly through the iOS or Android application
• API-integrated accounts: Non-delivery reports automatically generated and pushed via webhooks without requiring manual contact

Does Zajil Express Company handle international shipments and customs formalities?

Zajil launched its formal international operations in 2020, establishing active shipment corridors from China, the United Arab Emirates, Bahrain, Kuwait, and the United States into Saudi Arabia. These corridors handle the most commercially significant import routes for the Saudi market with the China corridor in particular carrying a substantial portion of goods sold through cross-border e-commerce platforms. Outbound international shipping is handled through the freight forwarding service, which covers air freight, sea freight, and overland transport to destinations outside the Kingdom.

Customs clearance is a stated core competency of Zajil's freight forwarding product. The company provides handling expertise for navigating Saudi customs regulations on behalf of importers, reducing the administrative workload for merchants and business clients receiving goods from abroad. Cargo insurance is offered as an additional service for international and high-value shipments, covering loss or damage during transit. Through its membership in AerOceaNetwork, Zajil can route international freight through a partner network spanning more than 80 countries across six continents, well beyond the five countries where the company operates its own offices.

• International launch: Formal international operations introduced in 2020
• Active import corridors: China, United Arab Emirates, Bahrain, Kuwait, and the United States into Saudi Arabia
• Freight forwarding modes: Air freight, sea freight, and overland transport for outbound and inbound international shipments
• Customs clearance: Offered as part of the freight forwarding service, with expertise in Saudi import regulations
• Cargo insurance: Available as an additional service for international and high-value shipments
• AON global network: Access to more than 80 countries through the AerOceaNetwork partner network covering six continents
• Claimed international reach: More than 200 countries and 279 destinations via the combined direct and partner network

Specific details regarding prohibited items, Delivered Duty Paid versus Delivered Duty Unpaid options, required customs documentation formats, and whether import duties are the responsibility of the sender or the recipient are not publicly detailed in available sources. Customers with specific international shipment requirements are directed to contact Zajil directly for guidance tailored to their destination country and the type of goods being shipped.

Understanding tracking statuses

Zajil uses an AWB, Air Waybill, reference number as its primary shipment identifier. This number is provided to the sender at the branch upon dispatch, or delivered via SMS and email confirmation for shipments created through the API integration. The tracking system accepts several number formats, including 12-digit numeric strings, alphanumeric codes with a "ZA" prefix followed by ten digits, codes beginning with a "Z" prefix followed by additional digits, and shorter numeric sequences of varying length. When tracking a parcel online, different status messages appear as the shipment moves through the network, each reflecting a distinct operational stage in the delivery process.