Zasilkovna tracking

What is Zasilkovna?

Zásilkovna, also written Zasilkovna in international contexts, is a Czech technology-logistics company headquartered in Prague, Czech Republic. Founded in 2010 by businesswoman Simona Kijonková, the carrier was built around the concept of enabling small and medium-sized online retailers to ship parcels affordably through a network of physical pick-up points, giving customers the flexibility to collect orders at a convenient location rather than waiting at home for a courier. Zásilkovna operates as the Czech-market brand of the broader Packeta Group, which connects the company's operations across multiple European countries under various local brand names.

Kijonková, originally from Karlovy Vary, studied management at the University of Economics and finance at UJEP before founding the company. At the time of founding, Czech e-commerce was growing rapidly, yet no carrier was specifically tailored to the cost constraints of smaller online shops. Zásilkovna filled that gap with low per-parcel pricing and a collection point network expanding into newsagents, convenience stores, pharmacies, and dedicated branches. A formal corporate holding structure, Packeta Holding, was established in February 2018 to organize the company's expansion into neighboring countries.

In May 2019, Zásilkovna introduced its Z-BOX automated locker system and the Between Us consumer-to-consumer shipping service. The company continued growing across seven European markets including Slovakia, Hungary, Poland Romania, Germany, and Slovenia. In December 2023, founder Kijonková concluded the sale of Packeta Group to a consortium of CVC Capital Partners and EMMA Capital, the Czech holding company of investor Jiří Šmejc. The transaction completed in the first half of 2024, transferring a 65% stake to CVC Capital Partners and a 35% stake to EMMA Capital.

• Founded: 2010, by Simona Kijonková in Prague, Czech Republic
• Legal name: Zásilkovna s.r.o.
• Headquarters: Prague, Czech Republic
• Parent company: Packeta Group, with CVC Capital Partners holding 65% and EMMA Capital holding 35% as of 2024
• Group turnover: Exceeding CZK 7.25 billion
• E-shop clients: Over 62,000 online shops served
• Pick-up point network: Over 186,262 partner pick-up points worldwide
• Z-BOX lockers: Over 8,700 automated locker units across four countries
• Countries served: 33 countries for parcel delivery
• Domestic delivery performance: Over 98% of Czech parcels delivered by the next business day

Zásilkována's market position across Central and Eastern Europe is grounded in the scale of its pick-up point infrastructure. With over 186,000 partner locations worldwide and more than 8,700 proprietary Z-BOX locker units, the carrier serves as the primary distribution channel for tens of thousands of smaller and medium-sized online retailers who depend on affordable last-mile delivery to compete in the regional e-commerce market. The Czech Republic remains its home market where it achieves next-day delivery on over 98% of domestic parcels and maintains partnerships with more than 62,000 online shops.

Which countries does Zasilkovna deliver to?

Zásilkovna's densest infrastructure is concentrated in the Czech Republic and Slovakia, its two founding markets, where the company operates its own pick-up points and Z-BOX locker networks. Beyond these two core markets, the Packeta Group defines five additional entity countries where it maintains direct operational presence with its own branded infrastructure in Romania, Hungary, Poland Germany, and Slovenia. In Hungary and Romania, the company also operates its own Z-BOX locker installations alongside the partner pick-up point network.

Zásilkovna delivers to 33 countries in total, reaching 31 destinations within Europe and two outside the continent. In countries where it does not operate its own ground infrastructure, the company works with established local carrier and retail partners to handle final delivery. The result is a network of over 186,262 pick-up point locations distributed across all destination countries, the majority being partner retail locations that have joined the Packeta network under individual cooperation agreements.

• Primary markets: Czech Republic and Slovakia, with own pick-up point and Z-BOX locker infrastructure
• Entity countries: Romania, Hungary, Poland Germany, and Slovenia, where Packeta Group operates its own branded pick-up points
• Western Europe: France, Germany, Austria, Netherlands, Belgium, Luxembourg, Spain, Portugal, Italy, Ireland
• Northern Europe: Sweden, Denmark, Finland Estonia, Latvia, Lithuania
• Southern and Eastern Europe: Croatia, Bulgaria, Greece, Cyprus, Hungary, Poland Romania, Slovenia, Slovakia, Ukraine
• Outside the EU: United Kingdom, Switzerland Liechtenstein
• Outside Europe: United States and United Arab Emirates

For shipments to countries outside Zásilkovna's directly operated markets, routing is handled through local carrier partnerships that take over at the point of entry into the destination country. This arrangement follows the standard model used across the international logistics industry, where an origin carrier manages first-mile and long-haul transport before handing the parcel to a local distributor for final delivery. In practice, a parcel sent from the Czech Republic to the United States transits through Zásilkovna's Czech processing infrastructure before being transferred to a US carrier for domestic distribution.

What are the Zasilkovna services and delivery times?

Zásilkovna structures its offer around three delivery modes, pick-up point collection, Z-BOX automated locker delivery, and direct home delivery by courier. Pick-up point delivery is the original and most widely used option. At e-shop checkout, the customer selects a preferred collection location using the Zásilkovna widget integrated into the shop platform. The parcel is routed to that location and held during business hours for the customer to collect. Collection points include newsagents, tobacconists, pharmacies, convenience stores, and dedicated Zásilkovna branches distributed across all major towns and districts.

Z-BOX is the automated locker product, providing round-the-clock access without business hour constraints. Recipients access the locker through the mobile application or via a numerical code sent with the delivery notification. The largest Z-BOX compartment, size L, accommodates parcels up to 45 by 36 by 61 centimetres and up to 15 kilograms. The lockers serve as two-way logistics points and can be used to collect incoming parcels, send outbound shipments, and drop off returns. Z-BOX units are powered in part by solar panels and are currently deployed across four countries with more than 8,700 units installed.

Home delivery sends a courier to the recipient's address. On the day of delivery, once the courier loads the parcel onto the vehicle, an automatic notification is sent to the recipient specifying a 90-minute arrival window. Zásilkovna prices home delivery at a level comparable to pick-up point delivery, making it a practical option for recipients who prefer door-to-door service. The Between Us service, launched in May 2019, extends the same network to private individuals who want to send parcels to one another via the mobile app, without needing a merchant account.

• Pick-up point delivery: Delivery to a partner collection point such as a newsagent, pharmacy, or dedicated Zásilkovna branch, collected during business hours
• Z-BOX delivery: 24/7 self-service locker access via mobile app or numerical code, available across Czech Republic, Slovakia, Hungary, and Romania
• Home delivery: Courier delivery to address with a 90-minute window notification on the day of delivery
• Between Us (Mezi námi): Consumer-to-consumer shipping service for private individuals via the mobile app, launched May 2019
• Returns portal: Online returns service activatable from the client management section without IT integration
• Czech Republic delivery time: Over 98% of parcels delivered by the next business day after acceptance
• Slovakia, Hungary, Poland Romania: Typically 2 to 5 business days
• Western European destinations: Typically 3 to 7 business days
• USA and UAE: Transit times depend on customs clearance and should be confirmed via the Zásilkovna shipping calculator

What are the Zasilkovna rates and maximum dimensions accepted?

Zásilkovna does not publish a single public flat-rate price list. Pricing is calculated on a volume basis, with per-parcel rates decreasing as monthly shipment volumes increase. Merchants access their individual pricing through the client management portal after setting up an account. For small and medium online shops in the Czech market Zásilkovna's rates are positioned as among the most accessible available, specifically designed to allow lower-volume merchants to compete on delivery costs without minimum shipment commitments.

For the Between Us consumer-to-consumer service, pricing is calculated per parcel at the point of creation inside the mobile application, based on the declared weight and destination. No contracted rate or volume minimum applies for private senders. Zásilkovna also provides free e-commerce integration plugins for platforms including WooCommerce and Shopify, allowing merchants to install the pick-up point selection widget in their checkouts without additional programming or licensing costs.

• Standard maximum weight: 10 kg for pick-up point delivery and home delivery
• Z-BOX maximum weight: 15 kg
• Z-BOX size L maximum dimensions: 45 x 36 x 61 cm
• Oversized parcel limit: Up to 40 x 50 x 60 cm, with the sum of all three sides not exceeding 150 cm
• Merchant pricing model: Volume-based, with lower per-parcel rates for higher monthly shipment volumes
• C2C pricing: Per-shipment calculation by weight and destination, via the mobile application
• Platform plugins: Free integration plugins available for WooCommerce, Shopify, and other e-commerce platforms

What are the Zasilkovna delivery options?

Recipients receive Zásilkovna parcels through whichever delivery mode was selected at the e-shop checkout. The most common choice is pick-up point collection, selected via the interactive widget embedded in the shop. The customer browses a map of nearby collection locations and selects the one that suits their routine, such as a location near their workplace, home, or regular shopping route. The parcel is held at the chosen location until collected, with a holding period of several business days before it is returned to the sender if left uncollected.

Z-BOX locker collection is selected in the same widget filtered by locker locations. Once the parcel arrives at the designated locker, the recipient receives a delivery notification with an access code, or can use the Zásilkovna mobile application to open the correct compartment. The locker is accessible at any time of day or night. For home delivery, the courier sends a notification on the morning of the delivery day specifying a 90-minute window, giving recipients predictable advance notice rather than an all-day wait.

• Pick-up point collection: Customer selects a partner collection location at checkout; parcel held during business hours until collected
• Z-BOX locker collection: 24-hour access via numerical code or mobile app at over 8,700 locker units across four countries
• Home delivery: Courier delivery with a 90-minute arrival window notification sent on the morning of delivery
• Email notifications: Sent at each key stage of routing, from order data submission to collection readiness
• SMS notifications: Sent at the same key stages in parallel with email alerts
• Mobile app push notifications: Real-time status updates for recipients with the Zásilkovna application installed
• Multi-use collection points: Pick-up points and Z-BOX units also serve as drop-off locations for sending parcels and handing in returns

What should I do if my Zasilkovna parcel is lost or damaged?

Zásilkovna accepts claims for four categories of shipment problems, total loss of the parcel, complete destruction, physical damage to contents, and items missing from an otherwise delivered parcel. Claims are filed through an online complaint form available on the Zásilkovna website. Both the sender and the recipient are eligible to submit a claim. Photographic documentation of any visible damage should be prepared before or immediately upon collection, as images are typically required during the claim review process.

Every parcel that enters the Zásilkovna system is automatically covered by a default declared value of 300 Czech crowns, equivalent to approximately $13 to $14 at recent exchange rates. At shipment creation, the sender may increase this declared value up to a maximum of 10,000 Czech crowns, approximately $450. For confirmed cases of total loss or complete destruction, Zásilkovna provides financial compensation up to the declared value of the parcel. For damage claims, compensation reflects the assessed reduction in the parcel's value. Customer feedback on third-party review platforms notes that delivery speed and the pick-up point model receive consistent praise, while some users describe the claims verification process as slow and human support as difficult to reach by phone.

• Eligible claim types: Total loss, complete destruction, physical damage, and missing parcel contents
• Who can file: Both the sender and the recipient of the shipment
• Default insurance value: 300 Czech crowns (approximately $13 to $14) applied automatically to every parcel
• Maximum declared value: 10,000 Czech crowns (approximately $450), declared by the sender at the time of shipment creation
• Compensation for confirmed loss: Financial compensation up to the declared value of the shipment

Does Zasilkovna handle international shipments and customs formalities?

Zásilkovna handles international shipments to 33 countries, using its own direct infrastructure in Central and Eastern European entity markets and partner carrier networks for other destinations. For all shipments that move within the European Union, no customs formalities apply. A parcel sent from the Czech Republic to Germany, Austria, France, Poland Hungary, Slovakia, or any other EU member state crosses the border without customs processing, as the EU single market removes these barriers between its members.

Customs clearance does apply for specific destinations outside the EU. The United Kingdom left the EU single market meaning parcels sent to British addresses are subject to UK import customs rules. Switzerland and Liechtenstein, both geographically surrounded by EU territory, are outside the EU customs area and require standard customs documentation. Ukraine, the United States, and the United Arab Emirates similarly require full customs clearance on arrival. For these routes, senders are responsible for correctly declaring the contents and value of the shipment. Zásilkovna provides a dedicated customs support team that handles documentation questions for merchants shipping to these destinations.

• No customs required: All EU member state destinations, including Germany, Austria, France, Poland Hungary, Slovakia, Romania, and others
• Customs clearance required: United Kingdom, Switzerland Liechtenstein, Ukraine, United States, and United Arab Emirates
• Sender responsibility: Accurate description of contents and declared value on customs documentation for all non-EU destinations
• Prohibited items: Furniture and large bulky items, liquid products such as laundry detergents and cleaning agents, fragile goods including porcelain, glass and crystal, diagnostic devices, narcotics, explosives, and flammable substances
• Maximum weight for international shipments: 10 kg per parcel

Understanding tracking statuses

When you track a Zásilkovna parcel, different status messages appear as the shipment moves through the routing process. These indicate the position and condition of the parcel at each key stage, from the moment the e-shop submits order data to the point of final delivery or collection. Czech domestic shipments use tracking numbers that typically begin with the letter Z followed by a numeric sequence. International shipments processed via partner carrier networks may use different formats, including codes beginning with 3S, JVGL, JJD, GM, LX, or RX, or longer alphanumeric strings depending on the carrier involved. The table below explains the meaning of each status.