ZJS tracking

What is ZJS?

ZJS Express, known in Chinese as 宅急送, romanized as Zhaijisong, meaning roughly "Home Urgent Send", is one of China's oldest continuously operating private courier and express delivery companies. Founded in 1994 in Beijing, the company was established by a Chinese entrepreneur who had returned from Japan, drawing on the highly efficient home delivery culture he observed there. At the time, that kind of reliable, consumer-oriented parcel delivery was largely absent from the mainland Chinese market and ZJS positioned itself as an early mover in introducing it.

In its early years, ZJS focused on building a dense delivery network in Beijing before expanding to cover major cities and progressively smaller municipalities across the country. Unlike many competitors that grew through franchise-heavy models, ZJS prioritized owned-and-operated infrastructure, including branches, sorting centers, and logistics hubs. This strategy required more capital investment but gave the company tighter operational control and more consistent service delivery across its network. The company survived and adapted through multiple waves of disruption in the domestic courier market including the rise of e-commerce platforms and the entry of international logistics giants.

A significant milestone in ZJS's international development came in 2012, when the company entered into a formal partnership with General Logistics Systems, or GLS, an Amsterdam-based logistics operator within the British Royal Mail Group. The agreement established the Euro Business Parcel service, a dedicated air parcel product connecting China and Europe in three to five business days. In 2021, ZJS raised a RMB 1 billion, approximately $153 million, Series B funding round led by Sino-Ocean Capital, with participation from state-backed HighRun Capital and GLP, or Global Logistic Properties, one of the world's largest logistics real estate operators. The company indicated that proceeds would be directed toward strengthening its supply chain network and targeting significant business growth over the following three to five years.

• Founded: 1994, Beijing, China
• Chinese name: 宅急送 (Zhaijisong, meaning roughly "Home Urgent Send")
• Headquarters: Beijing, People's Republic of China
• Customer service hotline: 400-6789-000
• Company type: Private courier and express logistics company
• Key investors: Sino-Ocean Capital, Gaolin Capital, HighRun Capital (state-backed), Ningbo Hanrun Investment, GLP (Global Logistic Properties)
• Notable partnership: GLS (General Logistics Systems, part of Royal Mail Group) for China-to-Europe B2B express parcel service
• Network scale: More than 4,374 business outlets and 32 direct-operated branches, supported by 304 self-built platforms across China
• Infrastructure: 40 operation centers, a 75,000-square-meter central distribution facility, and connections to 42 aviation ports with approximately 360 air routes

ZJS has built its market position primarily around business-to-business express delivery, distinguishing itself from the consumer-focused players that have come to dominate the e-commerce parcel segment. While companies like SF Express have concentrated on the premium B2C market ZJS has maintained a strong focus on enterprise clients that need reliable nationwide distribution with consistent service standards. Its network density across second- and third-tier Chinese cities is recognized as a particular operational strength, allowing it to serve business customers with shipments destined for destinations well beyond the major coastal metropolises.

Which countries does ZJS deliver to?

Within China, ZJS Express operates a nationwide network covering more than 2,000 cities and regions. The company has organized its domestic infrastructure around seven major regional logistics bases corresponding to China's geographic zones, North China, East China, South China, Central China, Northeast China, Northwest China, and Southwest China. This hub-and-spoke structure allows the company to route shipments efficiently across the vast distances of the Chinese mainland. Supporting this structure are 40 operation centers and 304 self-built platforms comprising 35 operation centers and 269 distribution stations, all directly operated rather than franchised.

For air freight within China, ZJS has established connections with 42 aviation ports, operating approximately 360 air routes served by close to 1,500 flights. These operations run in partnership with Air China and China Southern Airlines, giving ZJS access to over 700 airline connections and 33 airports across the country. On the ground, the company runs 620 logistics truck lines and 427 dedicated bus routes, with 119 truck-bus vehicles supporting intercity distribution across the network.

Internationally, ZJS concentrates its cross-border capabilities on the China-to-Europe corridor established through its GLS partnership. Shipments are processed at gateways in Beijing, Shanghai, and Shenzhen before being routed by air to European hub facilities in Frankfurt for continental European distribution, and to London for the United Kingdom and Northern Ireland. Through GLS's pan-European ground network, packages can reach destinations across the full European continent. The partnership also covers inbound flows, allowing European-origin shipments to be routed from GLS into China for last-mile delivery by ZJS within the domestic network.

• Domestic coverage: More than 2,000 cities and regions across all provinces, autonomous regions, and municipalities of mainland China
• North, East, and South China: Major gateways in Beijing, Shanghai, and Shenzhen serving as primary hubs for domestic and international flows
• Central and Western China: Coverage extending to second- and third-tier cities across the Central, Northeast, Northwest, and Southwest regional zones
• Continental Europe: Germany, France, Netherlands, Belgium, Austria, Switzerland Spain, Italy, Poland and other EU and non-EU countries, distributed via GLS through the Frankfurt gateway
• United Kingdom and Northern Ireland: Coverage via the GLS London gateway with ground distribution across both nations
• Other international destinations: General international shipping beyond Europe is available, with specific routing and transit times determined by destination and service tier

For the domestic Chinese network, the directly operated model gives ZJS a level of service consistency that franchise-reliant competitors can find harder to maintain in smaller cities. A parcel moving from Shanghai to a county-level city in Sichuan, for instance, passes through the same owned-and-operated hub infrastructure as a shipment between Beijing and Guangzhou. For international shipments into Europe, the handoff to GLS at the Frankfurt or London gateway means the recipient country's delivery is handled by an operator with established local networks, rather than relying on a third-country postal service.

What are the ZJS services and delivery times?

ZJS Express offers a range of services spanning the full logistics spectrum, from time-critical domestic express parcels to freight forwarding, warehousing, and integrated supply chain management for enterprise clients. The company's portfolio reflects its orientation toward business customers with ongoing, high-volume logistics requirements rather than occasional consumer shipments. Each service tier addresses a different combination of urgency, shipment size, and cost sensitivity, giving corporate shippers the ability to match service level to each individual shipment's requirements.

For domestic shipments, the Priority Express tier uses air freight partnerships with Air China and China Southern Airlines to achieve next-day or two-day delivery between major Chinese cities, subject to route availability and applicable cutoff times. The Economy Express tier provides a ground-routed alternative for less time-sensitive shipments, covering the nationwide network with typical transit times of two to three business days. For oversized or heavy commercial and industrial shipments that fall outside standard parcel parameters, ZJS operates a dedicated Heavy Cargo and Large Item Express service capable of handling equipment, machinery components, and bulk goods requiring specialized treatment.

Beyond parcel delivery, ZJS provides freight forwarding services, acting as an intermediary to arrange transportation by air, road, or combined modes for customers with complex supply chain requirements. The company also operates bonded and non-bonded warehouse facilities, offering storage, inventory management, and fulfillment services to corporate clients. At the broadest level, ZJS markets an end-to-end supply chain management offering covering transportation planning, distribution management, and logistics consulting for enterprise-scale customers.

• Priority Express: Next-day to two-day domestic delivery for time-critical shipments, routed via air freight through partnerships with Air China and China Southern Airlines
• Economy Express: Standard domestic delivery in two to three business days, using ground transportation and hub routing for cost-conscious shipments
• Heavy Cargo and Large Item Express: Dedicated service for oversized or heavy commercial and industrial shipments that exceed standard parcel dimensions or weight thresholds
• Freight Forwarding: Intermediary logistics arrangement for air, road, or combined transport, targeting business customers with complex supply chain requirements
• Warehousing and Storage: Bonded and non-bonded facilities offering storage, inventory management, and fulfillment services for corporate clients
• Supply Chain Management: End-to-end logistics solutions including transportation planning, distribution management, and logistics consulting for enterprise customers
• Euro Business Parcel (International): B2B air parcel service between China and Europe via the GLS partnership, with a stated transit time of three to five business days from Beijing, Shanghai, or Shenzhen gateways to European destinations

For general international shipments beyond the Europe corridor, ZJS Express transit times range from two to ten business days depending on the destination country, customs processing time, and the specific routing applied to the shipment. The Euro Business Parcel service sits in a middle tier of the international market positioned faster than standard economy airmail but more accessible in cost terms than the premium same-day or next-day international express products offered by global integrators. The domestic Priority Express service, for its part, is competitive with equivalent offerings from China's leading private couriers for inter-city B2B shipments.

What are the ZJS rates and maximum dimensions accepted?

ZJS Express calculates shipping charges using a combination of actual weight, volumetric or dimensional weight, the origin-to-destination zone pair within its network, and the selected service tier. As is standard practice across the Chinese courier industry, the billable weight for a shipment is determined by whichever figure is greater between the actual weight and the calculated volumetric weight. This means that large but physically light packages are typically billed at a higher effective rate than their literal weight would suggest, a practice consistent with how most domestic and international carriers treat dimensional cargo.

For business customers with ongoing shipping requirements, ZJS offers account-based pricing structures and contract logistics arrangements, with rates negotiated based on committed shipment volumes and service tiers. The existence of a dedicated Heavy Cargo and Large Item Express service indicates that the company accommodates a broad range of package sizes, including shipments that would fall outside the weight and dimensional limits of standard parcel services. Specific published rate tables and confirmed maximum weight or size thresholds were not available in public sources at the time of writing.

• Pricing method: Billable weight is the greater of actual weight and volumetric (dimensional) weight, consistent with industry standard practice
• Rate factors: Origin-destination zone pair within the ZJS network, selected service tier (Priority Express, Economy Express, or Heavy Cargo), and billable weight
• Business and contract rates: Account-based pricing is available for customers with recurring or high-volume shipping requirements, negotiated through the ZJS commercial team
• Heavy and oversized shipments: A dedicated service handles commercial and industrial cargo that exceeds standard parcel dimensions or weight limits
• Published rate tables and size limits: Not confirmed in publicly available sources. Customers should contact ZJS directly via the 400-6789-000 hotline for precise quotations and applicable package size guidelines

For international shipments via the Euro Business Parcel service, pricing will reflect the air freight component between China and the European hub, as well as the GLS ground distribution leg within Europe. Customers requiring quotes for this service are similarly directed to engage ZJS directly, as published tariffs for cross-border shipments were not available in accessible public documentation. Business customers shipping regularly to European destinations would typically be set up with a ZJS account that includes agreed contract rates rather than relying on ad hoc pricing.

What are the ZJS delivery options?

ZJS Express operates primarily on a direct delivery model to home or business addresses, a model that traces back to the company's founding premise of introducing reliable door-to-door delivery to the Chinese domestic market. With a network of more than 4,374 business outlets and over 3,000 stations spread across China's cities and towns, the company also provides physical access points for customers who prefer to drop off or collect packages at a local branch rather than through door-to-door service. This combination of direct delivery and walk-in outlet access gives both individual and business customers a degree of flexibility in how they interact with the network.

For corporate clients, ZJS offers scheduled and routed pickup services as part of its B2B logistics contracts. Given the company's strong orientation toward enterprise logistics, dedicated collection arrangements and account-based delivery scheduling are treated as core components of the commercial service offering rather than optional extras. Customers with active logistics contracts typically have access to account managers who coordinate regular pickup and delivery schedules tailored to their specific operational workflows and volume patterns.

Specific details on consumer-facing options such as parcel lockers, third-party collection points, time-slot delivery booking, or re-delivery policy procedures were not confirmed in available public sources. Individual customers or first-time shippers with questions about these options are advised to contact ZJS directly for clarification before dispatching their shipment.

• Direct address delivery: Primary delivery method to home or business addresses, covering the ZJS domestic network of more than 2,000 cities and regions
• Branch pickup and drop-off: More than 4,374 business outlets and 3,000+ stations available for parcel submission and collection across China
• Scheduled B2B pickup: Account-based collection services for corporate customers, with dedicated routing and timing arrangements coordinated through account management
• Re-delivery and consumer options: Specific procedures for failed deliveries, time-slot booking, and parcel locker access were not confirmed in available sources. Contact ZJS customer service at 400-6789-000 for details

What should I do if my ZJS parcel is lost or damaged?

For shipments handled by ZJS Express that are lost, significantly delayed, or arrive in damaged condition, the primary contact channel for raising a complaint or initiating a claim is the ZJS customer service hotline at 400-6789-000. Customers are advised to gather all relevant documentation before making contact, including the shipment tracking number, proof of the goods' value such as an invoice or purchase receipt, and any photographs documenting damage to the packaging or the contents of the parcel.

Given ZJS's strong orientation toward business-to-business logistics, corporate clients typically handle claims through their designated account management relationships and the terms established in their individual service-level agreements with the company. The claims process for these customers is usually governed by contractual frameworks that set out filing timelines, required documentation, and applicable compensation limits specific to the account. Consumer customers or one-off shippers without a ZJS account should contact the customer service line to understand the standard claims procedure applicable to their shipment type.

For international shipments dispatched through the Euro Business Parcel service, the claims procedure may differ between the ZJS leg within China and the GLS leg covering European distribution. Customers who believe their shipment was lost or damaged on the European side of the journey may need to refer to GLS's claims process for that portion. ZJS customer service can provide guidance on how responsibility is allocated between the two operators for a given shipment.

• Primary contact: ZJS customer service hotline at 400-6789-000
• Documentation to prepare: Tracking number, proof of shipment value (invoice or purchase receipt), and photographs of any packaging or contents damage
• B2B and account clients: Claims are handled through account management relationships and individual service-level agreements that set out compensation terms
• International claims (Euro Business Parcel): Responsibility may be divided between ZJS and GLS depending on where the loss or damage occurred. Contact ZJS for guidance on the applicable process
• Filing timelines and compensation limits: Specific deadlines and limits per kilogram or per shipment were not confirmed in publicly available sources. Request these details directly from ZJS when making contact

Does ZJS handle international shipments and customs formalities?

ZJS Express provides international shipping with its primary cross-border focus on the China-to-Europe corridor established through its GLS partnership. Parcels destined for Europe depart from gateway cities in Beijing, Shanghai, or Shenzhen by air and are routed to European processing hubs in Frankfurt for continental European distribution or in London for shipments destined for the United Kingdom and Northern Ireland. From those gateways, GLS's ground network handles last-mile delivery to the recipient. The Euro Business Parcel service is designed primarily for B2B exporters shipping commercial goods from China to European business addresses, with a transit time of three to five business days.

The partnership with GLS also covers reverse flows. European-origin shipments can be accepted by GLS and routed into China, where ZJS handles last-mile domestic distribution. This inbound capability allows European businesses to use the same bilateral arrangement for returning goods or shipping products to Chinese customers without requiring a separate logistics relationship. Beyond Europe, ZJS offers general international shipping to other destinations, with transit times of two to ten business days depending on the country and the routing applied.

On the question of customs formalities, specific documentation on how ZJS processes duties, taxes, and restricted goods across its international routes was not confirmed in available public sources. Customers planning international shipments via ZJS are advised to contact the company directly for guidance on required export documentation, prohibited and restricted items, and whether arrangements such as Delivered Duty Paid are available for specific destinations and service tiers.

• Primary international service: Euro Business Parcel, operated in partnership with GLS, with gateways in Beijing, Shanghai, and Shenzhen and European distribution through Frankfurt (continental Europe) and London (UK and Northern Ireland)
• Transit time to Europe: Three to five business days from Chinese gateway cities to European destinations via the GLS ground network
• Inbound from Europe: The GLS partnership supports reverse flows from Europe into China, with ZJS managing domestic last-mile distribution
• Other international destinations: General international shipping beyond Europe is available, with transit times of two to ten business days depending on destination and routing
• Customs documentation and duties: Specific handling procedures for customs requirements, prohibited items, and Delivered Duty Paid options were not confirmed in available sources. Contact ZJS directly for guidance before shipping internationally

Understanding tracking statuses

When tracking a ZJS Express parcel, the system displays a sequence of status updates reflecting the shipment's progress from initial registration through to final delivery. ZJS tracking numbers typically begin with the letters "ZJ" followed by a numeric sequence, with total lengths generally ranging between 10 and 40 characters. Tracking is available through the ZJS platform directly, as well as through third-party aggregator services including TrackMage, all of which support ZJS Express tracking natively.

The tracking framework supported by ZJS and third-party aggregators covers seven main status categories and approximately 33 sub-statuses in total. The main high-level statuses a sender or recipient will encounter during the life of a shipment are described in the table below, along with an explanation of what each one means in practical terms.