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Colis Privé

Colis Privé tracking

Track your parcels from Colis Privé in one click

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How to track my Colis Privé package?

Colis Privé package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.

Colis Privé tracking from USA, Canada and UK

Colis Privé courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.

How long does it take to deliver Colis Privé ?

Colis Privé is a company responsible for the express delivery of parcels in France at home or in relay point. Having a postal license since 2006, Colis Privé is able to deposit packages directly in the mailboxes of the recipients.

If the dimensions of the package do not allow the deposit in a mailbox, the package is delivered to the recipient in person or to a third person (neighbor, concierge, etc.). In case of absence of the recipient and impossibility of delivery of the package in mailbox or to a third person, the delivery person leaves a notice of passage so that the recipient can pick up his package at the relay point closest to his home.

Parcels delivered to a relay point in the absence of its recipient are kept and then, if no withdrawal is made, returned to the sender.

A follow-up is provided by SMS and email to inform the recipient of each step of the delivery of the package, he can, if necessary, reschedule the delivery.

Colis Privé offers express deliveries in 24 or 48 hours, in some cases, home delivery can be done the same day of the order; depending on the place of shipment and the destination of the package.

In order to facilitate and optimize deliveries, Colis Privé offers home delivery solutions or in a relay point. The sender or the seller in E-commerce can choose or offer several options to his customers.

E-commerce retailers can offer option Bis, which allows you to schedule a new delivery attempt for the next day or later, and to change the terms of delivery, at home, to a third party or in relay.

If necessary, if the sender has not selected the option, a new attempt to deliver in the nearest relay is made the day after the delivery that failed.

Colis Privé Store , partner of Colis Privé is a network of relays throughout the territory that allows delivery from a relay to another relay or to the home in 3 to 5 days.

The Colis Privé Store network represents more than 3500 shops, with opening hours 6 days a week and a real-time monitoring system.

The recipient is kept informed of the status of his delivery by email and SMS.

The delivery time is estimated between 3 and 5 working days approximately from the day the package is taken care of by the distributor at the depot relay.

In the case of home deliveries, in case of absence of the recipient, a notice of passage is deposited and an email is sent to inform the recipient. He has 5 days to contact Colis Privé and agree on a new delivery either at home, or at a relay point Colis Privé Store , or to a third party.

During deliveries in relay Colis Privé Store , the package is kept for 10 days, if it is not collected, it is returned to the depot relay that sent it.

Deliveries made by Colis Privé Store are ensured from 8am to 7pm.

The weight of the packages supported must not exceed 20kg and the circumference dimensions must not exceed 150 cm.

Colis Privé Store provides 4 package sizes which are as follows:

  • size S whose dimensions are as follows: L 30 cm X W 24 cm X H 3 cm
  • size M whose dimensions are as follows: L 23 cm X W 13 cm X H 12 cm
  • size L with the following dimensions: L 29 cm X W 21 cm X h 15 cm
  • size XL whose dimensions are as follows: L 100 cm X W 27.5 cm X h 19.5 cm

E-commerce companies and retailers who ship their packages can put in addition several options:

  • hand delivery against dematerialized signature
  • option Bis which provides for a second home delivery in case of failed attempt if the recipient is absent, this option provides three solutions for a new home delivery, delivery to a third person or relay point, the recipient can reschedule his delivery by phone or online as he wishes

Regarding deliveries to relay points, you should know that 99% of the relays of the Colis Privé Store network are active and open on Saturdays and 70% of them are also open on Sundays.

How do I contact Colis Privé ?

The registered office of the company Colis Privé is based in Aix en Provence, at the following address:

  • ZI des Milles, Europarc de Pichaury, Building D5, 1330, Avenue Guillibert de la Lauzière, CS 90598, 13592 Aix-en-Provence Cedex 3

Customer service can be reached from Monday to Saturday from 8am to 8pm at the following number:

  • +33806000250

Contact mail:

Information about Colis Privé deliveries

In 2006, Adrexo , the first private company responsible for the distribution of physical and digital printed advertising in France, also became the country's leading home parcel delivery company. The creation of Adrexo Colis resulted from the acquisition of the company Distrihome .

Adrexo sold its subsidiary Adrexo Colis in 2012 which became Colis Privé , a specialist in parcel delivery in 24 to 48 hours, at home or in relay points.

Colis Privé joined the HOPPS group in 2018 and created the Colis Privé Store entity in 2021.

Colis Privé is a company specializing in last-mile parcel delivery that also offers a parcel collection service from E-commerce retailers until its final delivery to the consumer.

Since 2006, Colis Privé is the only operator, with La Poste to have a postal license ARCEP that allows the deposit of parcels in mailboxes.

To date, the company represents more than 63 million parcels, transported by more than 3300 deliverers, company employees and subcontractors. Colis Privé has 4 national parcel sorting and processing hubs based in Ile de France, Lyon and Orléans. The company also has 110 branches located throughout France in order to best meet the demand for fast and efficient deliveries. Many e-commerce leaders collaborate with Colis Privé for the delivery of their products, due to the efficiency of its services.

Colis Privé is the leading private carrier for parcel delivery in France.

The flexibility of the solutions offered by Colis Privé makes it a partner of choice for the delivery of parcels in E-commerce. In particular, the real-time monitoring service of the status of the delivery by SMS and email, the Bis option which allows you to reschedule deliveries at home, to a third party or at a relay point or hand delivery against dematerialized signature.

Colis Privé evaluates its delivery times through an external service provider, ItInSell , which measures the efficiency and quality of the deliveries made by the company. In July 2021, the delivery rate on the 1st pass (the number of packages delivered during the 1st presentation) is estimated at 95.14%. In July 2021, the average actual handling time is estimated at 1.13 days (time between receipt of the package in the network Colis Privé until the actual delivery of the package to the recipient).

In July 2021, the average delivery time is estimated at 1.07 days (time between receipt of the package in the Colis Privé network and delivery or first presentation at home).

The tracking number of a Colis Privé delivery

The tracking number format of packages Colis Privé consist of 12 to 16 digits. As for example: 123 456 789 123

The different tracking states Colis Privé

  • VOTRE COLIS EST PRIS EN CHARGE PAR COLIS PRIVÉ IL VA ÊTRE EXPÉDIÉ SUR NOTRE AGENCE RÉGIONALE
  • VOTRE COLIS EST ARRIVÉ SUR NOTRE AGENCE RÉGIONALE, IL VA ÊTRE REMIS À VOTRE LIVREUR
  • VOTRE COLIS A ÉTÉ REMIS À UN CONFRÈRE IL VOUS SERA LIVRÉ DANS LES PROCHAINS JOURS
  • VOTRE COLIS A ÉTÉ EXPÉDIÉ PAR VOTRE WEBMARCHAND, MAIS N A PAS ENCORE ÉTÉ PRIS EN CHARGE PAR COLIS PRIVÉ
  • VOTRE COLIS EST ARRIVÉ CHEZ LE PARTENAIRE D'EXPÉDITION, ET VA ÊTRE PRIS EN CHARGE PAR COLIS PRIVÉ
  • VOTRE COLIS EST PRÉVU EN RELAIS LE 02/07/2017 VOTRE COLIS VA ÊTRE DÉPOSÉ DANS LE RELAIS SUIVANT À PARTIR DU 02/07/2017 NE VOUS DÉPLACEZ PAS TROP TÔT: DÈS RÉCEPTION PAR LE RELAIS, VOUS SEREZ AVERTIS PAR UN EMAIL OU UN SMS, VOUS INDIQUANT QUE CE COLIS EST À VOTRE DISPOSITION
  • NOUS AVONS TENTÉ DE VOUS LIVRER CLIQUEZ CI-DESSOUS POUR CONVENIR D'UNE NOUVELLE DATE DE PRÉSENTATION
  • VOTRE COLIS A ÉTÉ REMIS À UN CONFRÈRE NOUS VOUS INVITONS À PRENDRE CONTACT AVEC LUI
  • LES INFORMATIONS DISPONIBLES NE NOUS ONT PAS PERMIS DE LIVRER VOTRE COLIS CLIQUEZ CI-DESSOUS POUR CONVENIR D'UNE DATE EN COMPLÉTANT LE CHAMP ADRESSE
  • VOTRE COLIS EST EN COURS DE LIVRAISON
  • VOTRE COLIS A ÉTÉ LIVRÉ
  • VOTRE COLIS A ÉTÉ RETOURNÉ À L EXPÉDITEUR
  • VOTRE COLIS A ÉTÉ LIVRÉ EN BOÎTE AUX LETTRES
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