How to track my Kerry Express package?
Kerry Express package tracking is easy with Ordertracker, all you have to do is to paste your tracking number in the above field to track a package or go to the track my package section. We provide you with the most powerful parcel tracking system for any post office. Ordertracker accepts any international tracking number, it is an universal tracking website to track a parcel on a global level such as "track my parcel" with accurate informations about your shipment.
Kerry Express tracking from USA, Canada and UK
Kerry Express courier ships to many countries around the world and you can track all packages that are sent through this courier on this site with just a few clicks. When a package is sent to you, the sender must provide you with a tracking number which will then be used on this site to know the status of your delivery and the location of your mail or package.
How long does it take to deliver Kerry Express ?
The delivery time depends on the origin and destination address of the shipment and also on the size and weight of the package.
In addition to standard deliveries, Kerry Express can offer delivery in less than 48 hours, for the next day or same day delivery for some countries.
Some of the possible options for urgent shipments depending on the country are as follows:
- Viet Nam:
- Express standard: delivery between 1 and 2 days
- 48h express: delivery between 2 and 4 days
- Road cargo transportation: delivery of goods by road between 5 and 7 days
- AM Service: delivery before noon the next day
- Click& Collect+: delivery to a relay point in 3 to 5 days
- Sameday: same-day delivery (available in Bangkok and other major cities)
- Hong Kong:
- Same day: same day delivery, service available from Monday to Friday, shipping must be ordered before 10:30 am
- Next working day: next business day delivery, available from Monday to Saturday, the delivery time depends on the one of collection of the old package
- Same day: same day delivery, available for shipments throughout Taiwan
- Next working day: next business day delivery
How do I contact Kerry Express ?
Kerry Express is present in different Asian countries whose offices are present at the following addresses:
- Vietnam: 8th floor, Pico Plaza, 20 Cong Hoa, Ward 12, Tan Binh District, HCM City
- Thailand: No. 89, Chao Phya Tower, 9th Floor, Room 906, Soi Wat Suan Phlu, Charoen Krung Road, Bang Rak Sub-district, Bang Rak District, Bangkok 10500
- Indonesia: Jl. Harapan II No.5, RT.2/RW.5, Setu, Cipayung, East Jakarta City, Special Capital Region of Jakarta 13880
- Taiwan: 14th floor, No. 50, Section 1, Xinsheng South Road, Zhongzheng District, Taipei
- Hong Kong: 3/F, Yeung Yiu Chung (No.6) Industrial Building, 19 Cheung Shun Street, Lai Chi Kok, Kowloon, Hong Kong
The head office is located in Hong Kong for the Kerry Logistics group, at the following address:
- 55 Wing Kei Rd., Kwai Chung, Hong Kong, Hong Kong
Customer service is available at the telephone number:
- Vietnam: 1900 6663
- Thailand: +662 747 9117
- Indonesia: 1500 230
- Taiwan: 412 8999 (Monday to Saturday from 8am to 5pm)
- Hong Kong: +852 3513 0888
The email details of the customer service are:
- Vietnam: [email protected] available monday to Saturday between 7:30 am and 5:30 pm
- Thailand: [email protected] available Monday to Friday between 8:30 am and 8:30 pm
- Indonesia: [email protected]
- Hong Kong: [email protected]
It is also possible to reach Kerry Express through the forms available on their regional websites as well as on social networks such as Facebook, Instagram, Twitter and Line.
Information about Kerry Express deliveries
Kerry Express is a carrier belonging to the Kerry Logistics Group, it mainly serves Asian countries and has subsidiaries in Hong Kong, Thailand, Vietnam, Taiwan, Malaysia, Indonesia and Cambodia. Created in 1984, Kerry Express now has more than 10,000 employees, 9500 vehicles of its own and more than 500 drop-off centres. This allows it to deliver more than 15,000,000 parcels and letters each month.
Several East Asian countries offer same-day or next-day delivery for urgent shipments.
The company has about 250 service centers and parcel collection. Customer-friendly services are available, both for professional shipments B2b ( Business To Business ), B2c (Business to Customer) and finally C2c (Customer to Customer) for individuals. In order to ensure deliveries and meet the expectations of each customer, Kerry Express makes its shipments by land, air and also sea. Kerry Logistics supports the optimization of shipment routes, choosing the shortest for the most urgent deliveries. Maritime transport is preferred for less urgent shipments, when economical delivery is chosen.
Kerry Express is not yet present in countries other than East Asia but can serve the world thanks to its international network and partnerships with foreign carriers.
In addition to individuals residing in East Asia, financial institutions such as banks and insurance companies, telecommunications companies, online sales companies or international companies targeting Asian markets use the services of Kerry Express .
E-commerce companies have solutions adapted to their challenges, Kerry Express can take care of, in addition to the delivery of goods throughout the country, the management of customer returns and customs services and the optimization of the supply chain. The company also offers payment solutions, online or by hand. The option Cash On Delivery Cod ensures the collection of payment for the goods that are delivered. This option is highly appreciated by e-commerce customers.
The shipment of valuable goods can also be carried out by Kerry Express for certain Asian countries, especially for delivery to Taiwan, where additional security means can be put in place.
Kerry Express offers a subscription called KERRY CLUB and allowing regular customers to get discounts on the price of the different services, the faster discount of the money collected with the option Cash On Delivery , personalized assistance as well as a customer area detailing all their shipments, their monthly delivery performance etc whose changes are notified on the LINE application. It is also possible to get discounts at Kerry Express partners, such as gyms, appliance stores etc.
The tracking number of a Kerry Express delivery
The tracking number format Kerry Express is composed of a series of numbers and letters, usually it has between 12 characters starting with 3 letters and then only numbers, such as TBK101901611, but it is possible that the combination includes more than 12 characters or only numbers.
The different tracking states Kerry Express
- DELIVERY IN PROGRESS
- PENDING FOR DELIVERY - CHANGE OF DELIVERY TIME REQUESTED BY CONSIGNEE
- SHIPMENT PICKED UP BY KERRY EXPRESS
- WAITING FOR PROCESS