Track a package via tracking number

AI-powered shipment tracking

Enhance your brand identity, build customer loyalty, and
slash support tickets with an unforgettable post-purchase journey.

1200+ carriers in one integration
Customer receiving an order
Postman delivering an order
Customer ordering an item
Delivery truck
Customer tracking an order
More than 3 billion shipments tracked from Fortune 500 e-commerce companies
  • Aliexpress
  • Amazon
  • Ebay
  • Etsy
  • Zalando
  • Walmart
  • Wish

Universal package tracking as a service

Elevate your brand &
build customer retention

Integrate order tracking on your e-commerce website to enhance your brand identity and re-engage with your customers after a purchase.


JS widget
Provide an exceptional post-purchase experience to your customers without worrying about the carrier in charge.
Shopify app
Maximize your earnings by integrating order tracking with upsells and notifications on your Shopify store.
Centralized dashboard
Ship and deliver faster by making data-driven decisions from actionable insights and incident reports.
  • Shopify app
  • JS widget
  • Centralized dashboard

Modern global parcel tracking

Take full advantage of AI and GPT

Offer more to your customers and differentiate your brand by harnessing the power of AI.

Carrier auto-detection
AI identifies shipping carriers automatically based on the tracking number.
Estimated delivery date
AI calculates an approximate delivery date using similar past deliveries.
Browser-based auto-translation
AI translates the tracking history into the customer's preferred language.
Comprehensive tracking history
AI rephrases the tracking history into easy-to-understand language.
Standardized data mapping
AI organizes shipment data into 3 statuses and 12 substatuses.
Multi-carrier aggregation
AI combines tracking data from all delivery stakeholders.
Chinese carriers auto-filtering
AI automatically substitutes Chinese carriers for a better dropshipping experience.
Automated customer anti-anxiety
AI creates daily simulated updates when the shipment is stuck in order to reassure customers.
Photo of a Caderno Inteligente employee
“With improved shipment visibility and incident reports, we can now choose strategic shipping routes and issue refunds to our customers proactively, even before they raise any complaints.”
Fernanda de Oliveira Operations
Simple no-tricks pricing
Billing is based on the amount of shipments. Lookups are unlimited.
  • 45000 Shipments / month
  • Unlimited lookups   Unlimited lookups
What's included
  • JS widget
  • Shopify app
  • Dashboard & reports
General
  • Auto-detection from 1200+ carriers
  • Estimated delivery date timeline
  • Multilingual tracking history
  • Shipment visibility & analytics
  • Average delivery time reports
  • Delivery incidents reports
JS widget
  • Copy-paste JS widget integration
  • Customizable widget appearance
  • Background shipment auto-update
Shopify app
  • Customizable tracking page
  • Email notifications
  • Upsells
  • Chinese carriers auto-filtering
/ month
No credit card required.
Do you have custom requirements?
Tell us more about your project and get a custom quote.
Contact sales Contact sales
Enterprise-grade security compliance
We ensure steadfast business protection by meeting the world's highest standards for information security and privacy.
AICPA SOC 2 ISO 27001 GDPR

International tracking tips

Everything you need to know

Find out how to locate your shipment in one click regardless of the carrier.

Frequently asked questions

How to track a package?

How to track a package?

Ordertracker offers a simple and convenient way to track your packages and shipments from around the world. To begin, you'll need the tracking number provided by the sender or shipping company.

Click this link and enter your tracking number. After inputting the number, press "enter", and our package tracker will retrieve the latest tracking updates for your package.

It will then display a comprehensive timeline of your package's journey, including information about its current location, transit history, and expected delivery date. This allows you to stay informed about the whereabouts of your package in real-time, ensuring you're always in the know about its status.

Where do I find my tracking number?

How to track a package?

Finding your tracking number is usually straightforward. When you make a purchase online or send a package, the tracking number is provided by the shipping carrier or the sender. If you're the recipient of a package, the sender will typically share the tracking number with you either through an email, a text message, or on the order confirmation page.

For online purchases, you can often locate the tracking number by logging into your account on the retailer's website and checking your order history or tracking section. Additionally, if you've received a shipping notification, the tracking number is often included in that email or message.

Once you have the tracking number in hand, you can easily use it to monitor the progress of your package Ordertracker, and gain insights into its journey and estimated delivery date.

Why isn't my package moving in the package tracking history?

How to track a package?

Encountering a situation where your package appears to be stuck can be frustrating, but there are steps you can take to address the issue. If you've been tracking your package using Ordertracker and notice that it hasn't progressed in a while, the first step is to remain patient. Sometimes delays can occur due to various factors like customs processing or temporary logistic issues.

However, if you believe there might be an issue, the next course of action is to contact the shipping carrier or the sender. They will have more specific information about the package's current status and might be able to provide insights or initiate inquiries on your behalf.

Be sure to have your tracking number handy when reaching out to expedite the process. In some cases, packages are misrouted or held up due to address issues, so verifying the address details you provided is also a good step. Remember that shipping delays, while frustrating, can often be resolved with the assistance of the carrier or sender's customer service.

When I track my package, why does it show as "returned"?

How to track a package?

When you track your package and it shows as "returned," it typically indicates that the package has been sent back to the sender or the originating location for some reason. There are a few common reasons why a package might be marked as "returned":

  • Incorrect address: If the delivery address provided by the sender or the recipient was inaccurate, incomplete, or unclear, the carrier might have been unable to deliver the package and chose to return it to the sender.
  • Failed delivery attempts: If the carrier attempted to deliver the package multiple times but was unsuccessful, they might opt to return the package to the sender rather than holding it indefinitely.
  • Unclaimed package: If the recipient does not pick up the package from a local post office or delivery center within a certain timeframe, the carrier might return the package to the sender.
  • Customs issues: For international shipments, packages can be returned due to customs clearance issues, such as missing or incorrect documentation.

If you see your package marked as "returned" in the tracking information, it's advisable to contact the sender or the carrier's customer service to understand the specific reason for the return and to discuss potential solutions, such as reshipment or refund. Keep in mind that the return process can vary depending on the carrier and the circumstances surrounding the package's return.

Why does the parcel tracking timeline indicate that my order cannot be found?

How to track a package?

If the parcel tracking timeline indicates that your order cannot be found, there could be a few reasons why:

  • Incorrect tracking number: Double-check the tracking number you've entered to make sure it's accurate. Even a small typo or error in the tracking number can lead to the system not recognizing your package.
  • Delayed update: Sometimes, there might be a delay in updating the tracking information in the system. Give it some time and try again later to see if the tracking details are updated.
  • Recently shipped: If the package was recently shipped, it might not have been processed by the carrier's system yet. Tracking information might become available once the carrier scans and processes the package.

If you're sure that you've entered the correct tracking number and still can't find any tracking information, consider reaching out to the sender or the carrier's customer service. They might be able to provide more information or help you troubleshoot the issue.

Can I track a parcel sent from China?

How to track a package?

Absolutely, you can track a parcel sent from China using Ordertracker. When you have the tracking number provided by the sender or the shipping carrier, you can enter it into the tracking search bar on this section. Ordertracker will then retrieve the tracking information for your parcel and display its route from China to its destination.

China is a major hub for international shipping, and many carriers provide tracking services for packages originating from China and most Chinese carriers are supported by Ordertracker.

Keep in mind that the accuracy and availability of tracking information can depend on the carrier handling the package and the level of detail they provide. If you have any concerns or questions about your tracked package sent from China, you can also contact the shipping carrier's customer service for assistance.

Why should I use Ordertracker instead of the official post office tracking?

How to track a package?

Using Ordertracker as an alternative to the official post office tracking system offers certain advantages. While both options serve the purpose of tracking your packages, there are reasons you might consider using Ordertracker:

  • Centralized tracking: Our order tracking app provides a centralized platform that supports tracking for multiple carriers and shipping companies worldwide. This can be especially helpful if you're tracking packages from different carriers or across various countries, as you can access all tracking information in one place.
  • Consolidated updates: With Ordertracker, you can receive consolidated tracking updates regardless of the carrier. This can save you time and effort compared to manually visiting multiple carrier websites to track different packages.
  • Global coverage: If you're dealing with international shipments, Ordertracker's wide range of supported carriers can be especially valuable, as it allows you to track packages across various borders and regions.
  • Additional information: Ordertracker provides additional information about the tracking process, such as estimated delivery times and explanations of tracking statuses.

While the official post office tracking system might be the go-to choice for domestic shipments handled by the respective postal service, using Ordertracker can be advantageous when dealing with multiple carriers, international shipments, or when you prefer a more consolidated and user-friendly tracking experience. It's important to note that your choice between the two options might also depend on the specific carriers and shipping methods you're using.

Carriers

China Post tracking

Toggle section

To track your China Post package, get on the China Post tracking section and input your tracking number.

China Post is the official postal operator of the People's Republic of China, established in 1949 as a state-owned enterprise headquartered in Beijing. The company operates over 82,000 postal outlets across China and provides domestic and international mail and parcel delivery services through its fleet of 120,000 delivery vehicles and 42 cargo aircraft.

Shein tracking

Toggle section

To track your Shein package, get on the Shein tracking section and input your tracking number.

Shein is an online fast fashion platform that offers trendy clothing, accessories, and lifestyle products at accessible prices to customers in over 150 countries. The company was established in 2008 by Chris Xu and is headquartered in Singapore. Shein operates through a fast fashion business model focused on constantly renewed inventory.

LaserShip tracking

Toggle section

To track your LaserShip package, get on the LaserShip tracking section and input your tracking number.

LaserShip is an American parcel delivery company specializing in last-mile delivery for e-commerce businesses, headquartered in Vienna, Virginia. The company was founded in 1986 by Robert F. Powell as a regional messenger service in the Mid-Atlantic region. In 2021, LaserShip merged with OnTrac to create a transcontinental delivery network covering more than 31 U.S. states.

Hermes tracking

Toggle section

To track your Hermes package, get on the Hermes tracking section and input your tracking number.

Hermes is an international logistics and parcel delivery company established in 1972 as a subsidiary of Germany's Otto Group. Based in Hamburg, the carrier operates throughout Europe and handles over 800 million parcels annually. The company serves both individual and business customers with particular expertise in e-commerce logistics.

Speedpak tracking

Toggle section

To track your Speedpak package, get on the Speedpak tracking section and input your tracking number.

SpeedPAK is a parcel shipping service created through a partnership between eBay and Orange Connex logistics company in March 2018. Based in Shanghai, China, the service specializes in international deliveries for eBay sellers to over 50 countries worldwide. The company operates with approximately 700 employees and handles hundreds of millions of parcels annually.

Yanwen tracking

Toggle section

To track your Yanwen package, get on the Yanwen tracking section and input your tracking number.

Yanwen, also known as Beijing Yanwen Logistics Company Limited, is a Chinese logistics provider specializing in national and international parcel delivery, particularly for cross-border e-commerce shipments. Based in Beijing and established in 1998, the company handles over 250 million parcels annually and serves more than 200,000 e-commerce sellers worldwide.

AliExpress tracking

Toggle section

To track your AliExpress package, get on the AliExpress tracking section and input your tracking number.

AliExpress is an online marketplace launched in 2010 by Alibaba Group that connects consumers worldwide with Chinese manufacturers and sellers. Based in Hangzhou, China, the platform offers over 100 million products across diverse categories and features buyer protection systems for international transactions.

EMS ePacket tracking

Toggle section

To track your EMS ePacket package, get on the EMS ePacket tracking section and input your tracking number.

EMS ePacket is an international shipping service for small e-commerce parcels developed by China Post in partnership with national postal services worldwide. The service was created in 2011 through an initial partnership between USPS, Hongkong Post and eBay, and is headquartered in Beijing, China. It now provides tracked delivery to over 44 countries for lightweight packages from online marketplaces like AliExpress, eBay, and Wish.

Evri tracking

Toggle section

To track your Evri package, get on the Evri tracking section and input your tracking number.

Evri is a parcel delivery company headquartered in Leeds, UK, operating as the country's second-largest parcel carrier with approximately 15% market share. The company traces its origins to 1972 when the Hermes group was founded in Germany, with UK operations beginning in 2000 and rebranding to Evri in March 2022.

4PX tracking

Toggle section

To track your 4PX package, get on the 4PX tracking section and input your tracking number.

4PX Express, officially Shenzhen 4PX Express Co., Ltd., is a Chinese logistics company that provides transportation and supply chain services for cross-border e-commerce. Established in 2004 and based in Shenzhen, the company operates over 40 warehouses globally and processes more than 500,000 orders daily on average.

Royal Mail tracking

Toggle section

To track your Royal Mail package, get on the Royal Mail tracking section and input your tracking number.

Royal Mail is the United Kingdom's national postal service, established in 1516 under Henry VIII and headquartered in London. The company serves as the designated universal postal service operator, delivering mail and parcels to over 32 million addresses across the UK six days a week.

Amazon TBA tracking

Toggle section

To track your Amazon TBA package, get on the Amazon TBA tracking section and input your tracking number.

Amazon is a global e-commerce company that started as an online bookstore in 1994 and has expanded into cloud computing through AWS, digital advertising, and streaming services. The company was founded by Jeff Bezos and is headquartered in Seattle, Washington. Amazon operates retail websites across multiple countries and generates over $600 billion in annual revenue.

YunExpress tracking

Toggle section

To track your YunExpress package, get on the YunExpress tracking section and input your tracking number.

YunExpress (Yuntu Logistics) is a Chinese logistics provider that specializes in cross-border e-commerce parcel shipments to over 220 countries and territories. The company was established in 2014 in Shenzhen and is owned by Zongteng Group. YunExpress ships more than 1.2 million packages daily and serves as a logistics partner for major online platforms.

USPS tracking

Toggle section

To track your USPS package, get on the USPS tracking section and input your tracking number.

The United States Postal Service (USPS) is an independent agency of the U.S. federal government that collects, sorts, transports and distributes mail and parcels across the United States. Established in 1775 with Benjamin Franklin as its first Postmaster General, the organization operates from Washington D.C. as a self-financed public enterprise.

Speedex tracking

Toggle section

To track your Speedex package, get on the Speedex tracking section and input your tracking number.

Speedex is a Greek courier and express delivery company established in 1986 and headquartered in Athens. The company processes approximately 7 million shipments annually through a network of 200 distribution centers nationwide. Speedex has operated as a wholly owned subsidiary of the Sfakianakis Group since December 2017.

Other carriers

Toggle section

Ordertracker supports over 1200 carriers worldwide, and the list of supported carriers continues to grow each day. For notable carriers not mentioned in the above list, you might want to refer to the following sections:

Ordertracker addresses the most frequently asked question in e-commerce
“Where is my order?”
Réda Allali Co-founder